Systems Engineer I at City of Milton, GA

About the Department

The IT Systems Engineer I is responsible for supporting the City of Milton’s technology infrastructure, with a strong emphasis on maintaining reliable and secure services for the Public Safety Complex and other municipal operations. This position focuses on help desk operations, server and storage systems, and cloud-based applications, while also contributing to the City’s cybersecurity posture.
The Systems Engineer I serves as a key technical resource for front-line help desk support issues, ensuring systems remain secure, compliant, and up to date. In collaboration with the Information Services Director, this role helps support cybersecurity efforts, system upgrades, and operational improvements.

Position Duties

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
 

• Provide front-line help desk support, resolving user issues in a timely and professional manner.
• Administer and support Windows servers, storage systems, and virtualized environments.
• Assist with the administration of Microsoft 365 services and other cloud-based applications.
• Monitor and support the City’s backup and disaster recovery systems, ensuring data integrity and availability.
• Participate in cybersecurity initiatives, including monitoring, compliance, and user awareness.
• Document troubleshooting procedures, configurations, and workflows to promote knowledge sharing.
• Collaborate with Public Safety staff to ensure mission-critical systems remain secure and operational.
• Participate in technology rollouts, upgrades, and project support as directed.
• Provide after-hours support on a rotating basis or during emergency incidents.

• Support other functions of the Information Services Department.
• The IT Systems Engineer I must be able to operate a motor vehicle to travel between City facilities and work sites in order to provide technical support and participate in projects as required.
• Performs other related duties as required.

Minimum Qualifications

Education and/or Work Experience Requirements: 

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; bachelor’s degree preferred.
• 2–4 years of professional experience in IT systems support, systems administration, or a related technical role.
• Experience supporting public sector or public safety IT systems preferred.

• A valid State of Georgia Driver’s License and the ability to maintain a satisfactory motor vehicle record.

• Knowledge of Windows Server environments, Active Directory, and Group Policy management.
• Familiarity with networking technologies (TCP/IP, firewalls, VPNs, switches, routers).
• Experience with virtualization platforms (VMware, Hyper-V).
• Working knowledge of cloud-based services, including Microsoft 365 and Azure.
• Familiarity with cybersecurity best practices and system hardening techniques.
• Exposure to public safety solutions such as Central Square or Hexagon RMS, CAD, and Mobile systems.
• Familiarity with Absolute Secure Access, Cradlepoint routers and NetCloud console, FirstDue, First Arriving, Tyler Technologies Incode and ERP solutions, and PaperCut print management.

Other Qualifications

Leadership: 
Has guidelines for work but determines the approach.
Complexity: 
Performs professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills.
Decision Making:
Has the ability to make decisions that affect the IS environment but requires sign-off from the Information Services Director. The decisions impact how the unit provides services and support to internal and external customers.
Competencies/Knowledge, Skills, and Abilities: 

• Ability to compare and or judge the complex functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
• Ability to speak and/or signal people to convey or exchange information; includes giving assignments and/or directions to subordinates or assistants.
• Ability to read a variety of informational documentation, directions, instructions, and methods and procedures. 
• Ability to write reports and essays with proper format, punctuation, spelling and grammar, using all parts of speech. 
• Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
• Ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
• Ability to record and deliver complex information, to explain procedures, to follow verbal and written instructions.
• Ability to utilize mathematical formulas; add, subtract, multiply, and divide figures; determine percentages; determine time and weight.
• Ability to inspect items for proper length, width, and shape, visually with office equipment and recording devices.
• Ability to deal with people beyond giving and receiving instructions; to relate to people in situations involving more than giving or receiving instructions.
• Ability to analyze problems, identify solutions, and apply troubleshooting techniques to resolve technical issues.
• Ability to plan, organize, and lead projects from initiation through successful completion.
• Ability to provide excellent customer service while balancing multiple tasks and competing priorities.
• Ability to learn and adapt quickly to complex principles, techniques, and dynamic IT environments; to make independent judgments; and to acquire job-related knowledge.
• Ability to communicate effectively and collaborate as part of a team.
• Ability to demonstrate commitment to public service and reliability.

• Must be physically able to operate a variety of automated office machines which includes computer, printer, copier, etc. Must be able to use body members to work, move or carry objects or materials. Physical demand requirements are at levels of those for work in an office environment.
• Requires the ability to coordinate hands and eyes in using various pieces of automated office equipment.
• Requires the ability to handle a variety of items generally found in an office environment.
• Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.
• Physical demands may also include handling, hearing, manual dexterity, mental acuity, speaking, standing, stooping, talking, and/or visual acuity.
• Must be able to operate a motor vehicle and possess the ability to drive to various work sites and locations as needed to perform essential job functions.
• Requires occasional lifting of equipment weighing up to 50 pounds.
• Requires availability for after-hours or on-call support as needed.