Senior Office Sales Solutions Specialist at Ricoh Americas Holdings

Position Profile: Senior Office Sales Solutions Specialist

The Senior Office Solutions Sales Specialist is responsible for engaging existing Ricoh accounts with a primary focus on customer retention and expanding Ricoh’s product and service footprint. This is a 100% telephone-based sales role requiring a minimum of 30 outbound calls/activities per day. The specialist must maintain accurate and up-to-date notes in RForce regarding potential opportunities within assigned accounts. The role may expand to include responsibilities such as ZBA, lead generation, or other projects as needed.

Key Responsibilities

• Drive sales within the SMB customer segment using a telephone-based approach
• Make a minimum of 30 outbound business-to-business calls/activities daily
• Focus on customer retention and expansion of Ricoh’s equipment and service offerings
• Effectively communicate, sell, and handle objections with a customer-first mindset
• Deliver prepared sales messaging to describe products and services
• Provide professional, courteous, and efficient customer service
• Meet or exceed revenue and placement goals for equipment and services
• Maintain detailed records of account activity in the RForce sales database
• Serve as the first point of contact for customers
• Perform additional duties as assigned

Qualifications

• Bachelor’s degree or equivalent experience in a related sales environment
• Minimum of 2 years of successful telephone-based B2B account management and development
• At least 6 months of Ricoh sales experience

Knowledge, Skills, and Abilities

• Strong understanding of sales methodologies and processes
• Ability to follow instructions and think independently
• Coachable and accountable
• Self-motivated with consistent drive
• Effective team player
• Strong negotiation, written, and verbal communication skills
• Demonstrated business acumen and account planning ability
• Excellent time management and organizational skills
• Proficient in Microsoft Office Suite and general computer skills

Working Conditions & Physical Demands

• Typical office environment with standard lighting, ventilation, and noise levels
• Regular communication with department and team
• Diverse work assignments with frequent problem-solving
• Occasional involvement in high-pressure situations
• Primarily sedentary work with occasional walking, standing, bending, and lifting
• Moderate dexterity required for tools such as keyboard, telephone, and headset

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.