Ticketing & Groups Sales Representative at Seattle Symphony Orchestra Inc

Description

Position Overview:

This is a full-time, non-exempt, 35 hours a week position that supports the various
aspects of Seattle Symphony and Benaroya Hall ticketing processing and
procedures, as well as serves as the main liaison for all group sales (subscriptions &
single tickets).

Essential Job Functions:

·Process subscription and single ticket purchases and exchanges in person, by
phone, mail, and online in a helpful, friendly, accurate and timely manner.
·Reach out to potential patrons for group sales offers.
·Fulfill ticket needs for Group Sales Subscriptions and single concerts by
providing stellar customer service for all group ticketing needs.
·Collaborate with the marketing managers on group sales materials.
·Be aware of and provide current information to all patrons in a proactive
manner for all events at Benaroya Hall, which include Seattle Symphony, National Geographic Live presentations and various rental concerts and shows.
·Provide excellent customer service to clients and customers of the Seattle
Symphony & Benaroya Hall.
·Staff day of show concert Ticket Office which includes ticket sales, will-call,
providing ticket replacements and receipt of donated tickets.
·Responsible for accurate sales reconciliation.
·Participate in all training sessions in a positive, willing, and thoughtful
manner.
·Other duties as assigned.

Requirements

Qualifications:  

·Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast-paced environment.  

·Good judgment, as well as the ability to work well with other departments and maintain strong interpersonal relationships both inside and outside the Symphony.  

·Ability to complete all tasks on schedule, thoroughly and accurately.  

·Excellent customer service skills required.  

·Computer experience in Microsoft Office Suite, with an emphasis on Word and Excel, necessary, experience with Tessitura desired  ·Willing to work flexible hours – evenings and weekends required.  

·Previous ticket office experience a plus.

Physical Requirements:  

The physical requirements described here must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·The functions of this position are performed primarily in an office   environment.  

·Regular activities include frequent sitting, standing, walking, reaching, and bending.  

·This position may require occasional pulling, lifting, and climbing stairs.  

·Ability to speak, hear and communicate clearly while handling staff inquiries, telephone calls and customer requests.  

·Specific vision abilities require close visual acuity for viewing a computer screen and reading, preparing, entering and/or analyzing data.   

·This position requires repetitive motions of the wrists, hands, and fingers for typing at a standard keyboard and regular pinching, picking up and holding pencils and other desk tools.  

·Must have the ability to lift 30 pounds as needed.  

Benefits:  

·Excellent Medical, Dental and Vision Insurance program (PPO, low   deductible)  

·Employer paid Long-Term Disability, AD&D and Life Insurance  

·403b retirement savings plan with employer matching at 1 year  

·10 days Vacation Time, 10 days Sick Time  

·2 personal days  

·11 holidays per year  

·Your birthday off!  

·Employee Assistance Program

Benaroya Hall values diversity and inclusiveness in the workplace. Individuals who   bring diverse backgrounds and perspectives are encouraged to apply. It is our   policy to provide equal employment opportunity (EOE) to all persons regardless of   age, color, national origin, citizenship status, physical or mental disability, race,   religion, creed, gender, sex, sexual orientation, gender identity and/or expression,   genetic information, marital status, status with regard to public assistance, veteran   status, or any other characteristic protected by federal, state or local law. In   addition, the Seattle Symphony will provide reasonable accommodations for   qualified individuals with disabilities.