Community Connection Case Manager at SAFE PLACE FOR YOUTH

Description

JOB TITLE: Community Connection Case Manager

REPORTS TO: Clinical Supervisor

SCHEDULE: Tuesday - Saturday (9:00am - 5:30pm)

LOCATION: Venice, CA and field-based

STATUS: Full-Time, 40 hrs/wk, Non-Exempt 

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes [ If yes, see driving policy below] 

SALARY RANGE: $24.00/hr 

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs. SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees. SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE

The Community Connection Case Manager position will support the flow and responsibilities of the Clinical Department and Access Center Programming, and will work closely with a caseload of members towards a variety of youth centered goals. This role is an integral part of case management and clinical services at SPY with both field- and Access Center-based responsibilities.

WHAT YOU’LL DO:  

• Support the SPY Clinical and Access Center Teams in day to day operations and programming.
• Utilize innovative outreach strategies to enroll young people into SPY’s case management programs.
• Support members in building and deepening social connections through planning and facilitation of community field trips and onsite gatherings with transitional age youth.
• Conduct intakes, assess needs, and create youth centered goal plans to foster youth development, social connection, housing stability, and wellness.
• Complete referrals and support youth with resource navigation to promote successful connection to needed services and programs in alignment with their goals plans, including but not limited to housing, mental health, parenting resources, benefits, social support, medical care, education, and employment. 
• Support youth with reunification, reconnection, and relocation as needed.
• Contribute to Access Center Front Line operations, ensuring an inclusive space where members are welcomed and connected to SPY program offerings.
• Use a harm reduction, trauma-informed, housing-first model when working with youth. 
• Provide mediation, crisis intervention, and restorative justice member accountability processes with youth, as needed.
• Participate in a multi-disciplinary team approach to support youth driven care plans.
• Complete documentation, activity tracking, surveys, and reporting in a timely fashion in HMIS/Clarity, SPY electronic health record, and other data tracking systems.
• Build relationships within the network of community providers to enable appropriate referrals.
• Advocate for and with youth by attending external community meetings with government agencies and community groups.
• Work collaboratively across internal departments and assist with general SPY programming as needed.
• Work within established legal and ethical guidelines.
• Other duties as assigned to support the mission of the department and organization.

Requirements

WHAT YOU’LL NEED:

• Bachelors Degree in Social Work, Psychology, Sociology or related fields is preferred.
• 1-2 years of experience in social services, youth development, or related fields is required.
• 1+ years of experience providing direct services to transitional age youth.
• 1+ years of experience working in an Access Center or drop-in center environment is preferred.
• Excellent rapport building skills.
• Strong skills in communication, organization, event planning, and teamwork.
• Working knowledge of adolescent and young adult social, emotional, and cognitive development.
• Commitment to inclusive and restorative justice practices, anti-racism, harm reduction, and trauma-informed care.
• A commitment to and passion for the mission, vision, values and culture of SPY.
• A self-starter who is prepared to drive innovative solutions for an emerging organization and an openness to learning.
• An ability to work in a fast paced environment that requires effective collaboration with a variety of individuals, departments, and organizations.
• Proficiency in Microsoft Office and Google Suites.
• Reliable transportation, valid California drivers license, and proof of current insurance.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS:

Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. If not fully vaccinated, weekly COVID-19 testing is necessary depending on the program. Please submit proof of vaccination to [email protected]. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are limited.

Driver Positions:

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record. Examples of an unsatisfactory driving record include:

• Suspended or revoked license
• Three or more moving violations in the past 36 months
• Any violations, including drugs, alcohol, controlled substances, within the past 24 months
• Reckless driving, including hit and runs, within the past 24 months
• At fault accidents, resulting in fatality or serious injury, within the past 5 years

The motor vehicle record will need to include a review of all states listed on the individual's employment application and resume. See instructions on obtaining your driving record below:

https://www.dmv.ca.gov/portal/customer-service/request-vehicle-or-driver-records/online-driver-record-request/

For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.

NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor’s responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.

BENEFITS & PERKS:

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and vacation/sick time. We also offer unique perks including weekly meditation/mindfulness and professional development opportunities that are tailored to your individual career growth. 

EEO STATEMENT:

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law. 

Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Please include references in your application