Supervisor Retail Experience- Cranberry at Clearview Federal Credit Union
Clearview Federal Credit Union · Cranberry, United States Of America · Onsite
- Professional
- Office in Cranberry
OBJECTIVE
The Supervisor of Retail Experience supports the Financial Center Manager with providing exceptional service with a focus on operations, obtaining organizational goals, financial center growth, staff development, implementing policies and procedures and embracing the Clearview’s Mission, Vision and Values.
WORKING HOURS
Schedule based on operational needs during the following hours of operation:
Monday- Thursday: 9 am - 4:30 pm
Friday: 9 am - 6 pm
Saturday: 9 am- 2 pm (rotating)
MINIMUM QUALIFICATIONS
- High school diploma or equivalent required
- 3-5 years of similar or transferrable experience required
- Certified and experienced NMLS preferred
- Strong lending experience required - Consumer, Mastercard, Home Equity
- Excellent member service skills
- Ability to build relationships through excellent communication skills
- Strong knowledge of Clearview’s products and services
- Ability to meet goals and assist employees to making goals
- Strong analytical skills
- Proficient computer skills
- Ability to maintain accuracy in a fast-paced environment
- Exercise sound decision-making skills as it relates to balancing risk, profitability, and member service
- Ability to assist in managing the activities of the financial center in a highly competitive market – growth, marketing promotions, facilities, and operational changes
- Ability to work flexible hours based on operational needs
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supports management with in the moment coaching and monitors staff to meet/exceed financial center, as well as individual, sales and service goals.
- Along with management, assigns, monitors, and reviews staff assignments to ensure completion of duties according to established procedures and timeframes.
- Monitors employees’ attendance, job performance and conduct.
- Maintains all necessary department records in accordance with established procedures.
- Contributes to regular staff meetings, huddles, and training sessions to enhance teamwork, share information, improve productivity and maintain proper security and operations.
- Handling of a cash drawer may be required.
- May serve as a Notary.
- May process consumer and real estate loans.
- May actively manage loan queues to ensure approved loans are funded.
- Ensures staff is trained on all policies and procedures.
- Handle other duties as assigned.
ALL ABOUT THE EXPERIENCE
- Provide leadership through modeling of behaviors and bring forward new ideas and new ways of creating a member experience.
- Demonstrate empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
- Practice active listening in communications with others, giving someone full attention and listening to understand, not just respond.
- Apply creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; find ways to meet individual, team and member goals by navigating through barriers.
- Endorse and embrace Clearview’s Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement.
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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