Supervisor Retail Experience- Cranberry en Clearview Federal Credit Union
Clearview Federal Credit Union · Cranberry, Estados Unidos De América · Onsite
- Professional
- Oficina en Cranberry
- High school diploma or equivalent required
- 3-5 years of similar or transferrable experience required
- Certified and experienced NMLS preferred
- Strong lending experience required - Consumer, Mastercard, Home Equity
- Excellent member service skills
- Ability to build relationships through excellent communication skills
- Strong knowledge of Clearview’s products and services
- Ability to meet goals and assist employees to making goals
- Strong analytical skills
- Proficient computer skills
- Ability to maintain accuracy in a fast-paced environment
- Exercise sound decision-making skills as it relates to balancing risk, profitability, and member service
- Ability to assist in managing the activities of the financial center in a highly competitive market – growth, marketing promotions, facilities, and operational changes
- Ability to work flexible hours based on operational needs
- Supports management with in the moment coaching and monitors staff to meet/exceed financial center, as well as individual, sales and service goals.
- Along with management, assigns, monitors, and reviews staff assignments to ensure completion of duties according to established procedures and timeframes.
- Monitors employees’ attendance, job performance and conduct.
- Maintains all necessary department records in accordance with established procedures.
- Contributes to regular staff meetings, huddles, and training sessions to enhance teamwork, share information, improve productivity and maintain proper security and operations.
- Handling of a cash drawer may be required.
- May serve as a Notary.
- May process consumer and real estate loans.
- May actively manage loan queues to ensure approved loans are funded.
- Ensures staff is trained on all policies and procedures.
- Handle other duties as assigned.
- Provide leadership through modeling of behaviors and bring forward new ideas and new ways of creating a member experience.
- Demonstrate empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
- Practice active listening in communications with others, giving someone full attention and listening to understand, not just respond.
- Apply creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; find ways to meet individual, team and member goals by navigating through barriers.
- Endorse and embrace Clearview’s Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement.
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.