Account Manager, Small Commercial at Chubb

Combined Insurance, a proud member of the Chubb family, is excited to invite a dynamic and motivated Account Manager to join our fast-paced, high-energy, and rapidly growing organization. With over 90 years of excellence in the insurance industry, we have built a strong tradition of success and innovation. Be part of a team of dedicated, talented professionals who are passionate about making a difference—join us and take your career to the next level!

Job Summary 

The Account Manager plays a pivotal role in fostering strong, mutually beneficial relationships with Sales Agents, Account Executives, brokers, and clients. This position is integral to ensuring the seamless sales, enrollment, and post-sales support of voluntary insurance products within our fast-growing Combined Insurance Operations division.

As the primary liaison between external stakeholders (agents, brokers, and clients) and internal teams, the Account Manager will focus on resolving post-enrollment issues, enhancing the overall client experience, and driving operational excellence. Success in this role requires exceptional relationship management, communication, and problem-solving skills to meet the diverse needs of our sales organization, brokers, and employer groups.

Key Responsibilities

• Act as the primary liaison between external clients, agents, brokers, and internal teams, ensuring clear and effective communication.
• Partner with Sales and Operations Teams to collaborate on articulating and delivering the Combined Insurance servicing value proposition to agents, brokers, and employer partners.
• Proactively address and resolve post-enrollment issues, managing expectations while providing timely updates on status, challenges, and timelines.
• Work closely with the Onboarding and Implementation Teams to facilitate a smooth transition to Home Office operations for billing, reporting, and ongoing client support.
• Provide professional, timely assistance to clients, brokers, and sales teams, managing escalations and ensuring a positive experience.
• Build trust-based relationships with brokers, clients, agents, and internal teams to foster long-term partnerships.
• Collaborate with underwriting, claims, and enrollment processing teams to resolve issues and ensure client satisfaction.
• Identify potential risks or concerns, consult with internal partners, and develop proactive action plans to address challenges and opportunities.
• Represent the company in client, broker, or agent meetings as needed.
• Perform other responsibilities as assigned to support the organization’s goals and strategic initiatives.

Skills And Competencies

• Exceptional verbal and written communication skills, with a strong customer service orientation.
• Proven ability to manage work across multiple functions and locations.
• Strong consultative and relationship-building skills, with the ability to influence stakeholders.
• Effective problem-solving and escalation management capabilities.
• Excellent organizational and time management skills, with the ability to prioritize and multitask in a fast-paced environment.
• Proficiency in Microsoft Excel and other relevant tools.
• Flexibility to travel as required.

Education And Experience

• Preferred: Bachelor’s degree or equivalent work experience.
• Required Experience:
  • Minimum of 5 years in the benefits or insurance industry, with a focus on voluntary products.
  • At least 5 years of experience managing large accounts or client relationships.
• Familiarity with industry-standard enrollment platforms such as Selerix and Employee Navigator is highly desirable.

Company