HOTEL FRONT DESK MANAGER at Rod 'N' Reel, Inc.

Description

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Participate in the preparation of the annual hotel budget.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various accounting department tasks as needed.
• Ability to scrupulously follow all Rod N Reel  and hotel policies and procedures.
• Attend required meetings.

Requirements

• Minimum lifting of 20 pounds.          
• Pushing, bending, stooping, upward reaching, manual dexterity.          
• Hearing, writing, typing.          
• Minimum pulling of 20 pounds.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required.  Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.