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HOTEL FRONT DESK MANAGER presso Rod 'N' Reel, Inc.

Rod 'N' Reel, Inc. · Chesapeake Beach, Stati Uniti d'America · Onsite

49.920,00 USD  -  52.000,00 USD

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Description

  • Maintain standards of quality guest service.
  • Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
  • Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
  • Participate in the preparation of the annual hotel budget.
  • Increase level of guest satisfaction by delivery of an exceptional product through employee development.
  • Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to assist with the design and preparation of statistical reports and presentations as needed.
  • Ability to accurately report information.
  • Ability to assist with various accounting department tasks as needed.
  • Ability to scrupulously follow all Rod N Reel  and hotel policies and procedures.
  • Attend required meetings.

Requirements

  • Minimum lifting of 20 pounds.          
  • Pushing, bending, stooping, upward reaching, manual dexterity.          
  • Hearing, writing, typing.          
  • Minimum pulling of 20 pounds.
  • Must have a comprehensive knowledge of all hotel departments and functions.
  • Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
  • Must have exceptional mathematical and computer skills.
  • High school education and relevant training and experience required.  Additional education preferred.
  • Ability to timely obtain any required licenses or certificates.
  • CPR training required; first aid training preferred.
  • Additional language ability preferred.
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