Personal Lines Underwriting Technical Assistant (Hybrid) at Selective Insurance Company of America
Selective Insurance Company of America · Branchville, United States Of America · Hybrid
- Professional
- Office in Branchville
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Provides technical underwriting assistance and administrative support to underwriting team for assigned territories while adhering to Selective’s guidelines and standards. Under technical and moderate direction, this position supports the daily service demands of our agents and underwriting team and requires a thorough understanding of underwriting system transactions, state specific lines of business and system error correction. Under direct supervision, this position works within a letter of authority issued by the underwriting supervisor. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements as well as meet our service and quality level standards
Responsibilities:- Gather, analyze and evaluate risk exposure using available resources (e.g. application, survey reports, Inspection Reports, MVR’s, loss history, eSelect systems, industry publications such as SAGE, IRMI, FC&S and A.M Best, Knowledge Management and other information pertaining to business initiatives, etc.) and apply and document results according to our Quality Assurance standards.
- Respond to all inquiries in a timely manner and making policy adjustments based upon granted authority level. Take necessary measures to obtain information needed to finalize inquiries/transactions.
- Ensures the timely renewal and adequate pricing of individual risks through proper classification and accuracy of data entry. Meets and exceeds underwriting standards relative to data accuracy and processing times.
- Processes or assists in the processing of new business, renewal policies, endorsements, cancellations, reinstatements, report ordering/interpreting, and correspondence. Includes reviewing and updating policies as a result of additional reports; property
- Work within specific authority level to quote, accept, decline, modify and renew in accordance with accepted underwriting guidelines. Refer all outside of authority to the appropriate level.
- Apply knowledge and understanding of coverage forms, rating plans, and guidelines.
- Provide guidance to Agents and other departments regarding various underwriting information. Effectively communicate with agents. Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis.
- Ensures and maintains effective service and communications with agents through telephone and written correspondences.
- Handle incoming correspondence from agents and in some cases customers responding to inquiries on coverage, and making adjustments to policy information based upon prescribed authority level. Conduct outbound correspondence and follow-up work to agents re
Knowledge and Requirements
Demonstrate proficiency in the usage of all supplied desktop tools, including the automated underwriting system and email. Display confidence and a willingness to take ownership of a request or problem. Demonstrate strong verbal and written communication skills. Demonstrate the ability to see the big picture while responding to changing conditions.
Education and Experience
High school diploma or equivalent preferred with 3+ years of filing, data entry, word processing or typing prefer: College degree or business school 2-4 years; cancellations experience 2-4 years claims experience; 2-4 years inspections experience.
Total Rewards:Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
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