Leasing Specialist – Falls Court & Jefferson House, Baltimore, MD at WPM LLC

Leasing Specialist – Falls Court & Jefferson House (Baltimore, MD)

WPM is seeking a friendly, energetic, and customer-focused individual with sales and customer service experience to join our leasing team at Falls Court and Jefferson House in Baltimore City. As a Leasing Specialist, you will play a key role in creating a welcoming community by assisting prospective residents, addressing resident needs, organizing events, and providing exceptional service. This position is ideal for candidates with experience in customer service, sales, or marketing. Prior leasing and Entrata experience is preferred.

Position Details:

• Schedule: Monday–Friday, 8:30 AM – 5:00 PM (with occasional evenings and weekends)

• Compensation: $18/hour+ commission and bonus opportunities

Benefits for Full-Time Associates Include:

• Health, Vision, and Dental Insurance

• 401(k) Retirement Plan

• Paid Time Off (PTO) and Sick Leave

• Associate Rent Discount for eligible full-time associates

Key Responsibilities:

• Track and record all phone and walk-in traffic daily; prepare weekly traffic reports

• Assist applicants with the leasing process, including application review and document collection

• Maintain and distribute marketing materials

• Manage and update the daily vacancy report, ensuring all checklist items are completed for move-ins

• Ensure vacant apartments are move-in ready, performing minor cleaning of fixtures, floors, and windows as needed

• Promote resident retention by executing tasks outlined in the Resident Retention Plan, assisting with resident events, and fostering community engagement

• Conduct quarterly competitor property visits to stay informed of market trends and specials

• Support management in fostering positive relationships with residents and overseeing daily property operations

• Assist with scheduling tours, coordinating maintenance requests, and providing general building information to prospects, residents, and vendors

• Organize and participate in resident outreach and marketing events

• Provide administrative support, including preparing forms, spreadsheets, and informational materials

• Process and maintain correspondence with residents, contractors, and third parties

• Manage and update insurance certificate files for all residents

• Maintain electronic and hard-copy filing systems for resident records, invoices, purchase orders, and vendor documentation

• Provide phone coverage and general administrative support to maintain efficient property operations

• Perform other duties as assigned

Required Skills & Qualifications:

• Professional demeanor, appearance, and communication skills

• Proficiency in using a PC and ability to learn new software

• Strong communication and interpersonal skills

• Ability to work flexible hours based on business needs, including occasional evenings

• Valid driver’s license and reliable vehicle for travel between locations

• Strong attention to detail and organizational skills

• Ability to multitask and thrive in a fast-paced environment

• Commitment to excellence and providing outstanding customer service

Education & Experience:

• High School Diploma or equivalent required

• Prior leasing and/or sales experience preferred

If you are passionate about creating a positive living experience for residents and enjoy working in a dynamic environment, we encourage you to apply!

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