Support Engineer at Equifax

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

What you’ll do

• DevSecOps & System Reliability: Contribute to a robust DevSecOps culture by building and maintaining large-scale, massively distributed, and fault-tolerant systems.

• Operational Excellence: Collaborate with cross-functional development and operations teams to build and operate highly available, cost-effective systems with exceptional uptime.

• Incident Management: Serve as a first responder in a 24/7, follow-the-sun model for incident and problem management. This includes providing Level 1 and Level 2 support, resolving trouble tickets, and managing PagerDuty alerts.

• Continuous Improvement: Conduct in-depth root cause analysis (RCA), implement remediations for incidents, and establish comprehensive end-to-end monitoring and alerting on all critical aspects of our systems.

• Documentation & Knowledge Transfer: Actively document operational tasks and contribute to knowledge transfer within the team.

• Change Management: Maintain a strong focus on all changes deployed to production environments.

What experience you need 

• B.Tech / B.E. in Computer Science or a related technical field (e.g., physics or mathematics), or equivalent professional experience.

• 2-5 years of experience in software engineering, systems administration, database administration, or networking.

• 1+ years of experience developing or administering software in a public cloud environment.

• Proven experience in monitoring infrastructure and applications to ensure functional and performance objectives are met.

• Proficiency in languages and technologies such as Python, Bash, and Linux.

• Demonstrable cross-functional knowledge across systems, storage, networking, security, and databases.

• Experience with automation and orchestration tools like Terraform, Chef, Ansible, or container technologies such as Docker and Kubernetes.

• Proficiency with continuous integration and continuous delivery (CI/CD) tooling and practices.

• Cloud certification is strongly preferred.

What could set you apart

• Proven experience designing, analyzing, and troubleshooting large-scale distributed systems.

• A proactive, systems-oriented approach to problem-solving, coupled with strong communication skills and a sense of ownership.

• Experience with Infrastructure as Code (IaC) tools, including Terraform or CloudFormation.

• A passion for automation and a desire to eliminate manual toil whenever possible.

• Experience building or maintaining systems in a highly secure, regulated, or compliant industry.

• A passion for and experience working within a DevOps culture as a collaborative team member.

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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