Appointment Desk Specialist #366 at United States Senate

Appointment Desk Specialist #366

Target Hiring Range: $61,290-$65,000 

Department: Capitol Operations
Posting Date Range: 9/29/2025-10/13/2025
Pay Grade Range: $61290-$107311
Work Hours: 8:30am-5:30pm
FLSA Status: Non-Exempt
Remote Work Status: Onsite 

 The Senate Sergeant at Arms does not pay for relocation expenses. 

 This vacancy announcement closes at 7pm EST. Late applications will not be accepted.

JOB OVERVIEW

Job Description

The Target Hiring Range for this position is: $61,290-$65,000

The Senate Sergeant at Arms is seeking an Appointment Desk Specialist. The Appointment Desk Specialist registers, checks-in, and badges Official Business Visitors (OBV’s) for meetings/appointments primarily in the Capitol complex and the Capitol Visitors Center. Additional duties include answering scheduling questions for guests arriving to visit Senators and Senate staff, monitoring event room capacities and coordinating guest lists with Senate offices. Ideal candidates possess sound judgment, excellent customer service skills, with the ability to communicate clearly and concisely.

Key Accountabilities/Essential Job Duties
Serves as internal security checkpoint for all visitors to the Capitol complex, issuing badges to visitors after verifying appointment and identification; receives and distributes packages and official communications for restricted areas of the Senate. Maintains daily schedule of Senate meeting rooms in the Capitol Complex; answers scheduling questions for guests arriving to see Senators and Senate staff; coordinates guest lists with Senate offices; monitors event room capacities and access. Manages flow of official visitors to Committee hearings held in the Capitol. Clears and issues passes to visitors to Senate media galleries. Acts as information resource for guests, Senators, Representatives, visiting dignitaries and staff in person, via email, and by telephone. Other duties as assigned.

JOB SPECIFICATIONS

Required Education
Bachelor’s degree.

Required Work Experience

• 1-3 years of customer service/receptionist experience, preferably in an environment where security is of the highest importance.

Required Special Skills/ Knowledge

• Working knowledge of Microsoft Teams, Microsoft Word, and Excel.
• Must possess or be able to obtain a CPR/AED certification upon hire or within the first three months.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. 

Working Conditions

• Work is performed in open, public environment and is essentially sedentary with occasional walking, standing, bending and exposure to noise associated with the constant flow of visitors.
• Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.

 CONDITIONS OF EMPLOYMENT

To be employed by a Senate employing office in a paid position in the continental United States an individual must:
1. Be a U.S. citizen;
2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B);
3. Be (i) admitted as a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).

Employment is contingent on background / security investigation results.  

BENEFITS AT-A-GLANCE

The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW.

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to [email protected] with “Accommodation” in the subject line.

VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.

Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms. 

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
• Late applications for veterans’ preference will not be considered.
• Documentation to obtain veterans’ preference will not be considered if attached to the job application.
• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email [email protected].
• To view additional information regarding the VEOA, please click here.

An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.