Team Leader Claims First Response at Prima

To help fuel that growth, we need a Team Leader Claims First Response to join our Claims UK team.In this role, you will be a key part of our mission to provide great value car insurance designed for everyone. You'll lead and mentor a team that is the first point of contact for our customers during a claim, ensuring they deliver a fast, fair, and straightforward experienceExcited to make an impact? Here are the details

What you'll do

Leading and Mentoring the Team: Guide and support a team of Claims First Responders, who are the first point of contact for Prima drivers when something goes wrong. Your team will collect information about what happened and the damage to the vehicle to initiate the claims process.

Ensuring Quality and Efficiency: Oversee the team's work to ensure claims are handled accurately and efficiently, from the initial call to the escalation of complex cases. This includes verifying claims and being alert to potential fraud indicators.

Developing Team Members: Work with individual team members to create personal growth plans, leveraging Prima's teaching and learning marketplace. Provide regular coaching and feedback to help them grow their skills in claims handling, customer service, and problem-solving.

Driving Process Improvement: Proactively identify opportunities to improve our claims handling processes to make things quicker and easier for customers. You will use your initiative to suggest ways we can enhance how we do things.

Collaborating with Stakeholders: Work closely with specialist teams and other departments within Prima to ensure claims are progressed smoothly and efficiently.

What we’re looking for

Experience in a Team Leader / Supervisor role, within Claims Handling and/or FNOL

Strong understanding of motor insurance claims processes, particularly FNOL

Proven ability to coach, mentor, and grow team members who are early-in-care

Excellent verbal and written communication skills in order to effectively guide your team and interact with other departments and stakeholders within Prima

Strong attention to detail, with a problem-solving attitude

Comfortable working in a growing / scale-up business environment

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