Member Support Representative (Hybrid) at Sugarloaf Corp
Sugarloaf Corp · Duluth, United States Of America · Hybrid
- Professional
- Office in Duluth
- Receives incoming calls and responds to member questions in a professional manner.
- Completes all required documentation and reports accurately and promptly.
- Completes research and resolves documentation errors or discrepancies. Forwards complex issues to a Team Lead or management for review.
- Provides general information to members on Credit Union policies, procedures and programs.
- Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
- Provides accurate and complete information about Credit Union products and services.
- Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies.
- Performs basic account maintenance functions and automatic transfers for loan payments.
- Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
- Acts as liaison between members and other departments and follows through on resolutions.
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s vision statement, core values and business principles.
