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Member Support Representative (Hybrid) na Sugarloaf Corp

Sugarloaf Corp · Duluth, Estados Unidos Da América · Hybrid

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  • Receives incoming calls and responds to member questions in a professional manner.
  • Completes all required documentation and reports accurately and promptly.
  • Completes research and resolves documentation errors or discrepancies.  Forwards complex issues to a Team Lead or management for review.
  • Provides general information to members on Credit Union policies, procedures and programs.
  • Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
  • Provides accurate and complete information about Credit Union products and services.
  • Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies.
  • Performs basic account maintenance functions and automatic transfers for loan payments.
  • Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
  • Acts as liaison between members and other departments and follows through on resolutions.
  • Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s vision statement, core values and business principles.
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