Sales & Customer Retention Executive at Securitas

We're Hiring: Sales & Customer Retention Executive

As a Sales & Customer Retention Executive, you’ll be the friendly first voice our clients hear, setting the tone for their experience with Securitas Technology. You’ll build lasting relationships, ensuring our customers feel valued while supporting wider business development activities with both new and existing clients.

• 🚨 Position: Sales & Customer Retention Executive
• 🕒 Hours: Working an average of 37.5 hours a week
• 💰 Pay: £26,000 per annum
• ⏰ Shift Patterns: Monday to Friday - Hybrid / office based (Waterlooville)
• 🔒 Requirements: 1-3 years experience in Sales & Customer Retention 

This role is perfect for someone who enjoys talking to people, solving problems, and making sure every interaction leaves a positive impression. Alongside your people skills, you’ll use your organisational ability to manage data, processes, and admin with accuracy and efficiency.

It’s a role where communication, customer focus, and attention to detail come together — giving you the chance to make a real impact and grow within a supportive team.

What you’ll be doing:

Helping Securitas Technology to develop business opportunities with new clients and retain existing clients through: 

• Handle inbound sales calls, gather key details, and pass to the correct sales team
• Promptly manage web leads (form/chat) and distribute them in line with KPIs.
• Make outbound calls to prospects and existing clients to raise awareness, gather intel, and generate leads.
• Proactively call clients to strengthen relationships, promote loyalty, and identify opportunities.
• Conduct courtesy calls to clients intending to cancel, aiming to retain their business.
• Follow up with leads from events and exhibitions to maximise ROI.
• Produce and follow up on small system and signalling upgrade quotes.
• Accurately update leads, accounts, and opportunities daily in our Client Excellence Platform (CEP).
• Monitor sales inboxes, manage queries, and ensure communication reaches the right teams.
• Support sales teams with admin tasks such as onboarding forms, marketing materials, and ad hoc projects.

What you will need:

• Experience in internal sales, sales support, or telesales (preferred).
• Positive, professional communicator across phone, email, online, and in person.
• Client-focused, with a passion for excellent customer service.
• Strong attention to detail and accuracy when handling data.
• Basic knowledge of electronic security (or willingness to learn with training).
• Confident using Microsoft 365, especially Outlook.
• Self-motivated, organised, and able to multi-task effectively.
• Strong team player, supportive and collaborative.

What’s required:

• 2+ years experience in a similar role
• Right to work in the UK and have a 5 year check able history

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!