Operations Training Manager at Chesapeake Utilities Corporation

Operations Training Manager

Hybrid with Occasional Travel; Supporting Service Territories in Florida, Delaware, Maryland, Pennsylvania, North Carolina, Virginia, Georgia, & Ohio

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress.  We put people first, work to keep them safe and build trusting relationships. 

Your role in our success:

The Operations Training Manager will lead a team in researching, designing developing and implementing operations and technical training and supporting materials for self-directed, experiential, and formal learning to meet the needs of the business.

This position plays a critical role on the talent development team by leading the creation of structured, scalable learning experiences aligned with role expectations, operational performance, and career development.

What you'll be working on:

• Leads a team to develop, implement, and evaluate the effectiveness of operations and technical training programs and initiatives across the organization
• Partners with operational leaders and other stakeholders to gauge learning needs for the business unit/department.
• Uses a variety of learning technologies and instructional methods to develop instructional materials/assets which may include participant guides, facilitator guides, presentations, videos, assessments, observation checklists, job aids, etc.
• Ensures all training conforms to Chesapeake’s internal policies and standards in addition to federal, state, and local code requirements.
• Manages projects from inception to completion and applies a project management approach to setting and adhering to touchpoints and deadlines. Follows up with identified stakeholders to ensure timely completion of associated deliverables.
• Actively solicits and integrates feedback from operational leadership and stakeholders to continuously elevate the quality and effectiveness of learning materials.
• Maintains the Operator Qualification (OQ) program, including defining the training and qualification requirements, delivering workforce training, creating reports and qualification tracking through veriforce.
• Develops and maintains technical training facilities including Safety Town facilities in Dover, DE, Debary, FL, and numerous training locations throughout the service territory.
• Utilizes the learning management system to deploy content to users; provide reports to operational leadership and stakeholders on training completion/compliance.
• Guides the operations training team by setting clear goals, offering support, and measuring effectiveness through key performance indicators; Promote a collaborative, innovative team environment.
• Remains current on developments within the industry and training & development to make recommendations to enhance operational and technical training programs and initiatives.
• Participate in the Pipeline Safety Management System program and the Safety Data Management System.
• Supports regulatory compliance, public awareness, and incident response programs.

Who you are:

• Bachelor’s degree in business, engineering, instruction design, education or related field preferred; equivalent experience will be considered.

• 5+ years of experience designing and developing interactive learning courses and programs. 

• 5+ years of experience in the utilities sector is required.
• Standard driver’s license
• CPTD or APTD certification a plus
• Comprehensive understanding of utility or propane industry, field operations, and regulations governed by the Pipeline and Hazardous Material Safety Administration and the Federal Motor
• Demonstrated understanding of adult learning principles, learning styles, and experiential learning
• Strong leadership and management skills
• Excellent verbal and written communication skills, with the ability to influence and collaborate with senior leadership and partners across the business
• Flexible and proactive in a fast paced, ever-changing environment
• Manage multiple projects simultaneously, with strong organizational and time management skills.
• Proficient with Microsoft Outlook, Word, Excel, PowerPoint
• Familiarity with authoring tools (Articulate 360)
• Knowledge of eLearning standards (SCORM, AICC) and Learning Management Systems (Cornerstone or SuccessFactors preferred)
• An enthusiastic team player with a passion to create a productive, motivated and skilled workforce

Benefits/what’s in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [email protected].