Serve as the primary customer liaison for all quality-related matters within the assigned production unit. |
Lead Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) activities for headliner components. |
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Manage sample submissions for new product introductions and engineering changes |
Develop and maintain Control Plans, Inspection Instructions, Gage Instructions, and Process Failure Mode and Effects Analyses (PFMEAs). |
Track and report key quality metrics, including scrap rates, rework levels, and customer complaints. |
Lead structured problem-solving efforts for internal and external quality concerns, including product defects and process non-conformances. |
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Ensure team members are adequately trained to meet departmental objectives and quality standards. |
Coordinate supplier quality activities, including managing supplier rejections, chargebacks, and PPAP documentation. |
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Apply statistical tools such as Statistical Process Control (SPC) and Measurement System Analysis (MSA) to monitor trends and drive continuous improvement. |
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Collaborate with Engineering, Manufacturing, and Supply Chain teams to resolve quality issues and implement corrective actions. |
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Participate in design reviews and continuous improvement initiatives to enhance product and process quality. |
Conduct internal audits and support external audits, including customer and third-party registrar assessments. |
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Audit manufacturing processes to ensure compliance with IATF 16949 and customer-specific requirements. |
Comply with all safety regulations and environmental procedures, including ISO 14001 standards. |
Any additional reasonable request deemed necessary by management. |
Exercise authority to: |
Initiate actions to prevent the occurrence of product, process, or system nonconformities. |
Identify and recommend solutions through appropriate channels. |
Verify the implementation and effectiveness of corrective actions. |
Control further processing or delivery of nonconforming products until issues are resolved. |
Approve and sign PPAP Warrants. |