Mailroom Associate at Ricoh Americas Holdings
Ricoh Americas Holdings · West Chester, United States Of America · Onsite
- Junior
- Office in West Chester
Schedule: Part-Time | Monday to Friday | 8:00 AM – 12:00 Noon
Performs analytical and interpretive tasks related to financial and expense transactions. Responsible for prioritizing tasks to meet daily, weekly, and monthly KPIs. Duties may include customer service, internal training, legacy system support, data analysis, problem resolution, and escalation. Collaborates closely with other departments for review and resolution. Strong customer service and follow-up skills are essential.
Job Duties and Responsibilities- Responds to customer inquiries via phone, email, and instant messaging within established timelines.
- Creates, monitors, updates, and closes employee profiles in the travel and expense database.
- Conducts research and analysis using tools such as Concur, Citibank, and online resources.
- Communicates customer policies effectively to external stakeholders.
- Troubleshoots and resolves intermediate to advanced Concur and expense-related issues.
- Escalates unresolved issues to management for timely resolution.
- Maintains files and control records in compliance with internal controls.
- Interacts regularly with employees across departments (Executive, Treasury, HR, Legal, etc.).
- Assists with reconciliation of corporate card accounts and other financial transactions.
- Provides customer service and training to internal and external users.
- Adheres to both Ricoh and customer policies and procedures.
- Performs other duties as assigned.
- Intermediate to advanced proficiency in Microsoft Outlook, Excel, and Word.
- Associate’s degree or equivalent work experience.
- Prior experience in Customer Care or Technical Support preferred.
- Strong verbal and written communication skills.
- High attention to detail.
- Excellent analytical and organizational skills.
- Ability to multitask and manage fluctuating workloads.
- Effective decision-making skills.
- Ability to work accurately in a fast-paced environment with minimal supervision.
- Strong team collaboration and independent work capabilities.
- Goal-oriented with strong planning and prioritization skills.
- Strong analytical and organizational abilities.
- Ability to interpret general instructions and communicate effectively with diverse audiences.
- Office environment with standard lighting, ventilation, and noise levels.
- Daily interaction with internal and external customers.
- Occasional stress due to high call volumes and workload fluctuations.
- Diverse work assignments with minimal precedent for problem-solving.
- Requires interpretation of general instructions and communication of varied information
Company
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
