Customer Service Supervisor at City of Redding, CA
City of Redding, CA · Redding, United States Of America · Onsite
- Professional
- Office in Redding
About the Department
Position Duties
- Supervise, orientate, train, and evaluate assigned personnel.
- Assign priorities, prepare daily work schedules, and management reporting for the utility billing, payment processing, collections, and call center of the Customer Service division.
- Develop and/or participate in budget preparation and administration. Recommend and/or assist in the development and implementation of goals and objectives.
- Discuss delinquent accounts with customers. Respond to public inquiries and/or complaints that cannot be resolved at a lower staff level.
- Develop policies and procedures.
- Prepare and maintain statistical reports; compose letters, reports, memos, bid specs, and evaluations.
- Work with system administrators to update, revise and/or create new billing programs and practices, and implement cost savings processes.
Minimum Qualifications
- Knowledge of Equal Credit Opportunity Act, Fair Credit Billing Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act and sections of the Uniform Consumer Credit Code relating to collections.
- Knowledge of supervision and program management.
- Knowledge of Public Utilities Code, Redding Municipal Code, and sections of Government Code pertaining to inspection of public records.
- Knowledge of other Federal, State, and local statutes and regulations relating to utilities.
- Knowledge of labor contracts and interpretation.
- Knowledge of office practices and procedures.
- Knowledge of accounting procedures and practices.
- Ability to interact effectively with the public, customers, vendors, and employee.
- Ability to interpret City ordinances to determine effect upon the customer and the City.
- Ability to review and analyze contracts and statistics.
- Ability to compose and type correspondence, records, and reports.
- Ability to perform clerical work involving a high degree of independent judgement.
- Ability to demonstrate supervisory skills.
- Ability to coordinate the work of staff.
- Ability to establish procedures for quality control.
- Ability to effectively communicate verbally and in writing.
Any combination of training and experience that provides the required knowledge, skills, and abilities is qualifying. Typical combinations include:
An Associate of Arts degree with emphasis on business, accounting, public relations or communications and two years relevant experience.
OR
A high school diploma, or equivalent, and five years relevant experience such as accounting, business marketing, customer call center/payment center operation, or public relations, two years of which include supervisory experience.
Other Qualifications
You will receive notifications pertaining to this recruitment at the e-mail address and text message number provided on your application. Email correspondence may go to your spam or junk mail folder.
Examination process: The examination process may include an oral board examination, a written examination, practical examination or any combination thereof.
This recruitment will establish an eligibility list that may be used to fill future vacancies.
Selection Process: Final appointment is contingent upon:
- Positive past employment references
- Passing a city paid fingerprint criminal conviction check (applicants 18 and older)
- Passing of a pre-employment medical exam and drug and alcohol screening test (depending on position)
AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER
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