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Customer Service Supervisor bei City of Redding, CA

City of Redding, CA · Redding, Vereinigte Staaten Von Amerika · Onsite

$75,864.00  -  $106,752.00

Jetzt bewerben

About the Department


Position Duties

  • Supervise, orientate, train, and evaluate assigned personnel.
  • Assign priorities, prepare daily work schedules, and management reporting for the utility billing, payment processing, collections, and call center of the Customer Service division.
  • Develop and/or participate in budget preparation and administration. Recommend and/or assist in the development and implementation of goals and objectives.
  • Discuss delinquent accounts with customers. Respond to public inquiries and/or complaints that cannot be resolved at a lower staff level.
  • Develop policies and procedures.
  • Prepare and maintain statistical reports; compose letters, reports, memos, bid specs, and evaluations.
  • Work with system administrators to update, revise and/or create new billing programs and practices, and implement cost savings processes.

Click here to view the full job description.

Minimum Qualifications

  • Knowledge of Equal Credit Opportunity Act, Fair Credit Billing Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act and sections of the Uniform Consumer Credit Code relating to collections.
  • Knowledge of supervision and program management.
  • Knowledge of Public Utilities Code, Redding Municipal Code, and sections of Government Code pertaining to inspection of public records.
  • Knowledge of other Federal, State, and local statutes and regulations relating to utilities.
  • Knowledge of labor contracts and interpretation.
  • Knowledge of office practices and procedures.
  • Knowledge of accounting procedures and practices.
  • Ability to interact effectively with the public, customers, vendors, and employee.
  • Ability to interpret City ordinances to determine effect upon the customer and the City.
  • Ability to review and analyze contracts and statistics.
  • Ability to compose and type correspondence, records, and reports.
  • Ability to perform clerical work involving a high degree of independent judgement.
  • Ability to demonstrate supervisory skills.
  • Ability to coordinate the work of staff.
  • Ability to establish procedures for quality control.
  • Ability to effectively communicate verbally and in writing.
Education, Experience, and Special Requirements:
Any combination of training and experience that provides the required knowledge, skills, and abilities is qualifying. Typical combinations include:
  •  An Associate of Arts degree with emphasis on business, accounting, public relations or communications and two years relevant experience.

OR

  • A high school diploma, or equivalent, and five years relevant experience such as accounting, business marketing, customer call center/payment center operation, or public relations, two years of which include supervisory experience.


Click here to view the full job description.

Other Qualifications

You will receive notifications pertaining to this recruitment at the e-mail address and text message number provided on your application. Email correspondence may go to your spam or junk mail folder.

Examination process:  The examination process may include an oral board examination, a written examination, practical examination or any combination thereof. 

This recruitment will establish an eligibility list that may be used to fill future vacancies.


Selection Process: Final appointment is contingent upon:
  • Positive past employment references
  • Passing a city paid fingerprint criminal conviction check (applicants 18 and older)
  • Passing of a pre-employment medical exam and drug and alcohol screening test (depending on position)
Veteran’s Credit: Applicants who attach a copy of the DD-214 to their application indicating “Honorable Discharge” from military service and receive a passing score on the examination process will have two (2) additional points added to their final examination score.
 
The City of Redding adheres to Cal/OSHA COVID-19 requirements.

AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER 

Jetzt bewerben

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