Warehouse Associate at Kelley Create

Job Title: Warehouse Associate

Dept: Warehouse

Reports To: Warehouse Manager

FLSA Status: Non-Exempt Full/Time

Salary Range:$18.00 - $23.00

Benefits: Benefit Eligible

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Summary:  

This position works to ensure shipping/receiving tasks, inventory management, route scheduling, machine allocation, and the loading and unloading of freight are all done safely, correctly, and in a timely manner. Essential Duties and Responsibilities:

Essential Duties and Responsibilities:  

• Pull, weigh, package, ship, and/or receive supplies and parts. 
• Use EA daily for a variety of functions within the warehouse(s).
• Effectively use and understand UPS/FedEx software to accurately enter and track orders/shipments and produce summary reporting on request. 
• Use proper packaging methods and interpret visual aids used to convey specific packaging requirements. 
• Maintain organized inventory and dock area. 
• Conduct inventory cycle counting and reporting, monthly inventory accounting, and reorder quantity vendor releases notification. 
• Aid with equipment set-up within our local shop.
• Provide support for emergency deliveries, pick up of used equipment from customer locations, or pick up locally acquired parts, tools, and equipment. 
• Assist on deliveries as needed. 
• Adhere to and follow all company policies, procedures, and governmental regulations. 
• Demonstrate behaviors consistent with those of the Company’s core values at all times. 
• Follow all safety regulations and precautions. 
• Complete all other tasks or projects as assigned.

Competencies: 

To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position. 

• Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
• Communication Skills—Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately. 
• Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
• Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.

Adaptability—The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required. 

Work Environment:

• Work is performed indoors (warehouse) and outdoors. 
• Up to 20% of the time will be spent traveling to/from local client locations to assist with deliveries and pick up equipment 
• May be required to sit or stand for long periods 
• Lift up to 50 pounds on a regular basis, up to 70 pounds occasionally 
• Move 50 pounds frequently and up to 100 pounds occasionally 
• Push / Pull 50 pounds frequently and up to 175 pounds occasionally 
• Exposure to shop and equipment elements including noise, dust, odors, fumes, oils, and chemicals.

Desired Knowledge/ Skills and Experience:

• High school diploma or equivalent
• Three years related experience
• Shipping / Receiving processes and practices
• Safety procedures and practices in a warehouse environment
• Ability to read and interpret documents, procedures, and manuals
• Ability to communicate effectively with co-workers and customers both verbally and in writing
• Proficiency with email and other software programs
• Knowledge of DOT rules and regulations

Language Skills:   

Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees.

Math Skills:     

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.

Reasoning Ability:   

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.

Computer Skills

Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.  

Physical Demands and Work Environment: 

The physical demands and work environment described below represent the activities and surroundings of the positions.   Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• The work is typically performed in an office environment, with a moderate noise level.         
• While performing the duties of this job, the employee is regularly required to sit for long periods. 
• To perform the job, the employee is regularly required to talk and hear on the telephone and in person with individuals and groups.  
• The employee must be able to reach with hands and arms to type frequently throughout the day.        
• Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.  
• May regularly be required to lift and carry up to fifteen pounds of documents such as reports, invoices, supplies, etc.

The work is typically performed in an office environment with a moderate noise level.   

While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.  

Competitive Benefits Package Include:

• Medical Insurance
• Dental/Vision Insurance
• Life Insurance
• Flexible Spending Account Options
• Supplemental insurance
• 401K with company match
• Profit Sharing upon goal attainment
• Paid Time Off
• Paid Holidays
• Ongoing training opportunities

Must have reliable transportation, a Valid Driver’s License, and pass pre-employment screening.

Equal Opportunity Employer 

Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.