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Customer Service Representative at Highland Square Mustard Seed Market and Cafe

Highland Square Mustard Seed Market and Cafe · Akron, United States Of America · Onsite

$31,200.00  -  $33,280.00

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Description

Job Summary

Provides excellent customer service acting as a liaison between the store, its customers and associates to resolve customer concerns and provide product and operational information. Operates a cash register and check stand to provide excellent customer service with the most accurate and efficient checkout service possible.


Responsibilities

  • Provides prompt and courteous customer service.
  • Performs service desk duties including, but not limited to, refunds and exchanges, class registration, screening and distributing incoming calls, special ordering.
  • Resolves customer concerns using sound judgment.
  • Performs a cash audit of the contents in assigned cash drawer at the start and end of the work shift.
  • Uses electronic scanner to record prices.
  • Is knowledgeable of produce merchandise carried in the store.
  • Processes payments and other various discount transactions at point of sale, and redeems discount and promotional coupons.
  • Bags merchandise.
  • Performs other duties as assigned.

Working Conditions

Works in a non-smoking store environment where there is not physical discomfort due to temperature, dust, noise, etc.


Equipment Operated

  • Personal Computer
  • Cash Register
  • Telephone
  • Adding machine

Requirements

Education And Experience

  • High school education or equivalent required
  • Previous customer service experience preferred
  • Previous cashier experience preferred
  • Previous store/retail associate experience preferred

Knowledge, Skills, Abilities

  • Interpersonal skills
  • Basic math skills
  • Demonstrated problem solving ability 
  • Verbal communication skills

Physical Requirements

  • Bending
  • Standing
  • Communication (Verbal)
  • Carrying 30lbs.
  • Reading
  • Walking
  • Hearing (Auditory)
  • Reaching
  • Telephone Usage
  • Lifting 30 lbs.
  • Writing
  • Grasping
  • Operating Equipment
  • Sight or Peripheral Vision
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