We’re Qover, a leading insurtech scale-up that has raised $70 million.
With an international team of 140+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍
We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Volvo, Canyon, Monzo and many others.
We are looking for a Customer Care Professional who is willing to be part of an ambitious entrepreneurial journey aiming at disrupting the European insurance market. Someone with a “can-do attitude”, passionate about resolving customers’ problems and that is looking to join a fast-paced environment.
Your main tasks and responsibilities
●Handle customer requests via email and phone
●Understand and summarize the customer’s request
●Advise customers as to the procedures they will have to follow for their claims
●Keep track of customers’ requests, complaints and/or claims
●Translate insurance language to customer language (PCP training offered: assimilate training)
●Ensure inbound sales conversion on prospects
●Give operational insight in interpretation of insurance terms and conditions by customers, and in operational claim management
●Handle various ad-hoc administrative tasks, such as :
●You are a native-like speaker and writer in Dutch, French and English.
●You have previous experience in a customer service role
●You have some experience handling customer calls
●You are passionate about delivering excellent customer service
●You have a sound working knowledge of Microsoft Office applications (Word, Excel, etc) and Google applications (Drive, Slides, Docs, etc,) and the ability to grasp new systems quickly
●You can effectively multitask and prioritize a varied workload
About you
●You are customer-centric
●You are pragmatic and able to understand the lean startup philosophy
●You have a strong team spirit and you value team results above personal praise
●You are hands-on and ready to do the job that adds the most value to Qover at a given time
●You are autonomous. Also, you know when to ask for help
●You can translate a complex question into simple solutions
●You cultivate a can-do attitude
About the roleWe are looking for a Customer Care Professional who is willing to be part of an ambitious entrepreneurial journey aiming at disrupting the European insurance market. Someone with a “can-do attitude”, passionate about resolving customers’ problems and that is looking to join a fast-paced environment. Your main tasks and responsibilities ● Handle customer requests via email and phone● Understand and summarize the customer’s request● Advise customers as to the procedures they will have to follow for their claims● Keep track of customers’ requests, complaints and/or claims● Translate insurance language to customer language (PCP training offered: assimilate training)● Ensure inbound sales conversion on prospects● Give operational insight in interpretation of insurance terms and conditions by customers, and in operational claim management● Handle various ad-hoc administrative tasks, such as : ○ Follow-up on payments ○ Prepare, print and send postal mail ○ Managing contracts (activation, changes, renew, cancellation) ○ CRM management (updating customer database) Your Profile : ● You are a native-like speaker and writer in Dutch, French and English. ● You have previous experience in a customer service role● You have some experience handling customer calls● You are passionate about delivering excellent customer service● You have a sound working knowledge of Microsoft Office applications (Word, Excel, etc) and Google applications (Drive, Slides, Docs, etc,) and the ability to grasp new systems quickly● You can effectively multitask and prioritize a varied workload About you ● You are customer-centric ● You are pragmatic and able to understand the lean startup philosophy● You have a strong team spirit and you value team results above personal praise● You are hands-on and ready to do the job that adds the most value to Qover at a given time● You are autonomous. Also, you know when to ask for help ● You can translate a complex question into simple solutions● You cultivate a can-do attitude
What’s in it for you:
●A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
●28 days off (8 extra days on top of the 20 legal days)
●A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
●A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
●A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
●The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs
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