Administrative Support Technician II - Registrar at Howard County Government, MD
Howard County Government, MD · Columbia, United States Of America · Onsite
- Professional
- Office in Columbia
About the Department
Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.
Howard County Government:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.
What are we looking for?:
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.
What you'll like most about working at Howard County Government:
- We are committed to workplace excellence in every area of County government.
- We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
- We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
- As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.
POSITION SUMMARY:
Oversees all functions of the reception desk operations and provides principal administrative support for a 50+ Center. Serves as a team member for all aspects of the Center.
STARTING SALARY HIRING RANGE:
$19.45 - $21.28
$40,456 - $44,262
CLASS DESCRIPTION:
Performs intermediate technical level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing clerical and secretarial work, such as data entry and document management, file maintenance of secure and confidential records, and public contact and service. Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records; preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording, and storing data. Work at this level may also include independent responsibility for a routine clerical process.
Position Duties
Include the following. Other related duties may be assigned.
Responsible for administrative duties and front desk functions which include:
- Greets and directs customers, provides information, registers & collects and assists staff and visitors as needed. Follows the established policies and procedures as needed to ensure that a high quality of service is being delivered to older adults and their families.
- Reconciles daily receipts and performs close out.
- Provides support for the 50+ Center, including data entry and updating and maintaining database files and other systems.
- Responds to written and verbal requests for information from public, guests, staff and outside agencies.
- Keeps up-to-date on staff functions, programs and services and promotes them with center participants.
- Overall administrative duties such as mail distribution, supply orders, photocopying, faxing and filing, keeping calendars and scheduling appointments. Accurately learns and performs all essential duties and functions including with the highest standards of customer standards.
- Prepares and mails routine correspondence.
- Adheres to programs, department and county policies and procedures.
- Works towards securing the safety and security of patrons and staff.
- Operates software to produce various reports, memoranda, notes, etc. Enters data electronically to store appropriate data for later retrieval.
- Orders supplies and keeps an inventory of supplies on hand.
- Works as a team member on selected projects.
- Participate in activities related to Emergency Management as requested, including work outside normal business hours.
- Works and cooperates with coworkers and supervisors at all levels and attends meetings and trainings as directed by supervisor.
- Work may require evening and weekend hours.
This job has no supervisory responsibilities.
Minimum Qualifications
High School graduation or GED and three (3) years of related experience, or equivalent combination of education and experience.
PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
Associate's degree or equivalent from a two-year college or technical school or equivalent combination of education and experience.
Cash handling experience.
Receptionist experience.
Experience in working in a senior center or its equivalent.
Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population.
Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.
Proficiency in virtual platforms and use of technology for human services delivery.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
The noise level in the work environment is usually moderate. There is the usual noise and interruption associated with the front desk area of a large senior center.
LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
