- Senior
- Office in Charlotte
Close Date: Thursday, October 09, 2025 12:00 AM
Department: Innovation and Technology Department
Salary: $122,936.00 - $153,669.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
This positions area of responsibility is in supervising and leading initiatives for the Identity and Access Management team. This includes responsibility for managing and monitoring specific cyber security information systems by ensuring compliance, leading the response to cyber security incidents, and researching and maintaining awareness of the latest cyber threats and vulnerabilities. This position will provide leadership with specific City technology and business teams to ensure that necessary technical and compliance security requirements are met. As a member of the Innovation and Technology Cyber Security team, this individual will manage and monitor operational-related security systems and initiatives to support technology infrastructure, enterprise applications and services. This individual will manage and develop efforts to automate cyber security processes to reduce risk to Charlotte.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
• Lead and execute security tasks related to technology projects or initiatives
• Provide advanced leadership in evaluation and implementation of cyber security requirements for technology systems.
• Manage specific security operations and infrastructure
• Manage specific security tools, systems, and technology
• Configure and install cyber security systems to include scheduling and attendance of afterhours maintenance windows
• Work with different departments in the organization to reduce risk
• Research and recommend new technology that reduces risk for the City
• Audit policies and controls continuously
• Ensure cybersecurity stays on the organizational radar
• Manage the security incident response program
• Develop and direct implementation of security standards and best practices for the organization
• Develop remediation plans for any gaps reported in audits or recommended process improvements
• Recommend security enhancements to Chief Security Officer
• Recommend fiscal functions within the Cyber Security budget to the Chief Security Officer
• Must be able to work efficiently, expeditiously, and independently with limited supervision
• Perform other related duties as assigned
SKILLS IN
• Experienced with Microsoft Active Directory and Group Policy
• Experienced with administrating Microsoft 365
• Experienced with Okta, integrating Identity Providers, Single Sign-On (SSO), OpenID Connect (OIDC) and related IAM concepts
• Strong understand of Public Key Infrastructure and Certificate management
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Excellent communication and interpersonal skills
• Proficient with technology, particularly Microsoft Office, computer software applications, and telephony systems
• Skills to address customer complaints and operational issues efficiently
• Demonstrate problem solving, leadership and customer service skills
• Demonstrate the ability to work well under pressure, handle multiple tasks and work effectively and cooperatively in a team environment
• Must have strong organizational and decision-making skills
ABILITY TO
• Meet Schedules and deadlines of the work
• Maintain a high level of confidentiality in relation to documents and information
MINIMUM QUALIFICATIONS
High School Graduate or Equivalent and Seven (7) years of related work experience
OR
2 Year College Degree and five (5) years of related work experience
OR
Bachelor's Level Degree and three (3) year of related work experience
OR
Master's Level Degree and one (1) year of related work experience or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
REQUIREMENTS
• Must be located in or near Charlotte, NC.
• Must work in office at minimum two days a week.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected].
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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