Sales and Service Specialist at Home Hardware Stores Limited
Home Hardware Stores Limited · St. Jacobs, Canada · Hybrid
- Professional
- Office in St. Jacobs
Welcome Home!
We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.
Elevating Marketing and Dealer Success
As a Sales and Service Specialist, you will be responsible for the marketing as well as training, communication, development, and Dealer support in relation to three programs: Beaver Homes & Cottages, Project Packages, and Home Installs. Led by the Manager, Marketing - Sales & Service, this opportunity will suit someone who has excellent communication, organizational and analytical skills.
Ready to make an impact? Here’s how:
- Planning, proofing, and executing annual marketing programs for Beaver Homes & Cottages, Home Installs and Project Packages to engage customers, leveraging a combination of traditional and digital engagement tactics including catalogues, design books, flyer, email, website, social, digital, and in-store POP.
- Compiling and reporting on marketing initiatives and their effectiveness while maintaining accurate records for reporting purposes. May also include maintaining detailed accounting records for Dealer participation and sales tracking.
- Responsible for developing and maintaining various communication channels to support Sales and Service programs including Connect, newsletters, emails, and other internal channels.
- Support with designing and developing training materials, webinars, and instructional resources to improve Dealer operations and profitability. May also include facilitating conferences, and professional training sessions, for Dealers and Team Members, both in-person and virtually.
- Support with facilitating training sessions, providing technical software support, and assisting in software development and design, ensuring functionality to support all sales and service programs.
- Support with administrative duties such as Dealer invoicing, processing expenses, processing legal agreements and new Dealer applications, project coordination, answering Dealer inquiries and other duties as required for the department.
- Support with recruitment of new program members (Dealers) for each of the Sales and Service programs. Manage and process membership requests.
- Support with developing, updating, and maintaining various program databases, regional price lists, assortment drawings, assembly instructions, and translations.
We’re looking for:
- Diploma in Business, Marketing or Administration with 3-5 years of experience in a similar role.
- Strong verbal and written communication skills.
- Excellent organizational and analytical skills, as well as strong attention to detail.
- Ability to prioritize and react to changing situations; with the ability to work under pressure and meet deadlines.
- Excellent computer skills including Microsoft Office applications and familiarity in a Mac environment.
- Willingness to work extended hours when needed.
- Ability and willingness to travel extensively as required to facilitate training and conferences.
- The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.
How we’ll make you feel at Home
Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:
- Competitive earnings opportunity.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:
- Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discounts from our corporate retail stores.
- Home & Auto Insurance discounts.
- Competitive vacation time.
- Personal and sick time.
- Employee Discount Program through Venngo WorkPerks.
Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future.
Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.
Canadians call us Home Hardware. We call it Home.
Apply Now
