- Professional
- Oficina en Mannheim
You will be part of our Post-Sales Organization and play a key role in implementing smart, scalable automations for both internal teams and external clients. You will work in the intersection of project management and implementation – both interacting directly with internal stakeholders to define user stories, as well as implementing these using for example small java-script/python scripts or power automate. You will optimize processes — focusing on all customer touchpoints, from initial onboarding to interactions with our Customer Success teams and Support Operations — and contribute directly to driving digital transformation at osapiens.
Key Responsibilities
- Translate business requirements into clear technical specifications (user stories) ready for implementation
- Independently implement these requirements by using scripting languages (Javascript/Python) and/or configuring automations (e.g., using Power Automate)
- Contribute to the continuous improvement of our automation strategy within the Customer Success environment – to increase efficiency while ensuring highest levels of customer satisfaction
- Support the development and enhancement of system configurations to improve customer-facing operations
- Support the Changemangement process, by efficient expectation handling and clear communication to internal stakeholders
- Analyze existing processes, enable data driven decision making, and manage optimization projects
- Lead and coordinate small-scale projects to implement digital solutions
Skills, Knowledge and Expertise
- Master’s degree in a technical or technically-oriented field (e.g., Business Informatics, Electrical Engineering, Mathematics, or similar)
- Programming skills in JavaScript and/or Python, and a sufficient understanding of programming logic (Mandatory)
- Experience in project management, ideally in a technical environment
- Very good communication skills and the ability to explain complex technical solutions to people with different levels of technical understanding (Mandatory)
- Self-driven and motivated, with a structured and independent working style
- Strong affinity for working with data and confident in data analysis
- Familiarity with automation tools (e.g., Power Automate or CRMs)
- Fluency in English; German skills are an advantage
Benefits
- A purpose-driven mission tackling complex sustainability challenges whilst working alongside global industry pioneers
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options.
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Mannheim and beyond
