- Office in Yakima
"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”
Position Summary: The Front Office Intake Support Specialist plays a vital role in supporting the daily operations of client-facing programs. This position ensures smooth administrative processes, supports intake and documentation workflows, and provides a welcoming and organized environment for clients, visitors, and staff. The ideal candidate is detail-oriented, proactive, and passionate about supporting community-based services.
CORE COMPETENCIES
Collaborates with Others
Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.
- Recognizes and honors the contributions and hard work of others.
- Offers valuable and actionable feedback to peers in a constructive and professional manner.
Acting with Empathy and Compassion
Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.
- Maintains open and effective communication channels with team members.
- Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.
RESPONSIBLITIES
- Manage daily mail: check, sort, and distribute incoming and outgoing correspondence.
- Create and maintain certificates for graduating clients.
- Deliver general administrative support to program and clinical teams.
- Serve as a backup for ordering supplies for both program and clinical departments.
- Greet and assist clients and visitors, ensuring a welcoming and professional environment.
- Navigate clients and guests to appropriate resources and staff.
- Assist with client intakes by storing clients belongings in designated areas.
- Organize and maintain intake and mental health folders.
- Maintain and update program documentation and records.
- Organize and add new program classes to schedules and systems.
- Purchase and distribute bus tickets for clients as needed.
- Process incoming inventory related to clients for approved items.
- Process and ordering of Operation and Clinical Supplies.
- Ensure accurate tracking and documentation of inventory and program materials.
QUALIFICATIONS AND REQUIREMENTS
Education:
- High school diploma or equivalent required
Experience:
- 2+ years of experience in administrative support, program coordination, or client services.
- Strong organizational and time management skills.
- Excellent interpersonal and communication abilities.
- Proficiency in Microsoft Office Suite and basic data entry systems.
- Ability to handle sensitive information with discretion and professionalism.
Licenses/Certificates/Registration:
- Valid drivers license and insurance with 5 years licensed driving required
WORKING CONDITIONS
- Comprehension
- Ability to understand, remember, and apply oral and written instructions or other information.
- Reasoning and Decision Making
- Ability to plan, organize, and carry out assignments from management staff with minimal direction.
- Ability to analyze situations and make decisions that moderately impact the immediate work unit.
- Organization
- Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
- Communication
- Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
- Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
- This position requires standing, walking, and bending for long periods.
- This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.
- Comprehension
- Reasoning and Decision Making
- Organization
- Communication
- Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
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