Account Management Coordinator at Delta Dental of Minnesota

COMPANY INFORMATION

Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building this reputation.

GENERAL SUMMARY

The Account Management Coordinator is responsible for providing project management ownership and support to the Account Management Department. Project outcomes are critical to internal reporting, management, and supporting clients in a fast-paced environment. The role requires the ability to manage multiple requests, ability to adapt to changes quickly, intermediate skills using Microsoft Office products and excellent communication skills.

This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.

ESSENTIAL FUNCTIONS

1. Coordinate and manage all aspects of Delta Dental participation at client Open Enrollment and Health Fair meetings. The meetings are located in Minnesota and out-of-state. This process will be managed through a marketing database system for all aspects of the process. This role will be a primary point of contact for sister Delta Dental plans located across the country.
2. Inventory management of the Sales and Account Management Department promotional giveaways.
3. Assist in the preparation and execution of large group proposal/renewal packages for Account Managers in preparation for group/broker delivery.
4. Maintain a marketing database which is the basis for high-level reporting projects. This includes exporting data and converting into an Excel format to be used for external communication and/or reporting projects.
5. Manage special projects, document processes for the department and coordinate annual surveys and special mailings.
6. Provide general administrative support to the account management department including preparation of PowerPoint presentations, produce mailings, schedule meetings, copy projects, distribution of management reports, review Schedule A error reports/create and distribute Schedule A's, compressing files and complete other projects as assigned.
7. Other duties and projects as requested by management personnel.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

KNOWLEDGE, SKILLS AND ABILITIES

Required:

1. Excellent written and verbal communication skills
2. Ability to excel in a fast-paced, high volume, dynamic environment in order to meet the needs of our internal staff and external customers
3. Focus on 100% accuracy and efficiency while performing a wide variety of tasks and willingness to acquire additional responsibilities
4. Strong organizational skills with an ability to prioritize workload
5. Strong attention to detail
6. Ability to handle multiple tasks at once
7. Availability to work overtime on an as-needed basis
8. Intermediate skills using Microsoft Office products (e.g., Word, Excel, PowerPoint)

EDUCATION AND EXPERIENCE

Required:

1. High School Diploma or GED
2. Two (2) years' administrative, office, or related work experience
3. Experience using Salesforce.com

Preferred:

1. Bachelor's degree in related field

WORK ENVIRONMENT/PHYSICAL DEMANDS

1. Travel Requirements: None
2. Weight Lifting Requirements:  up to 50 lbs.
3. Physical Requirements: Must be able to lift, carry, bend, reach, stand for prolonged periods of time
4. Sedentary Work: Prolonged periods of time sitting at a workstation while navigating a computer
5. Work Location: This position is required to work in the office a minimum of two (2) days each week

RELATIONSHIPS

1. Reports To: Senior Sales Proposal Manager
2. Directly Manages: None
3. Internal Relationships: All departments
4. External Relationships: Group Administrators, Brokers, Consultants, other Delta Dental plans and Third-Party Administrators

BENEFITS AND COMPENSATION

Benefits for this position include medical, dental, vision, and life insurance; disability coverage; flexible spending plans; a 401(k) plan; Paid Time Off (PTO); and Holidays and days of remembrance. Visit http://www.deltadentalmn.org/employee-benefit-packages for more information.

The starting salary range for this position is $23.00 to $29.00 per hour. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary of potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of another employee or applicants to an individual who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. CFR 60-1/35(c)