Lead Patient Care Coordinator at Specialty1 Partners
Specialty1 Partners · Petaluma, United States Of America · Onsite
- Professional
- Office in Petaluma
Petaluma Endodontics is seeking a Lead Patient Care Coordinator to join and support our busy specialty practice.
We’re looking for a talented and organized front office professional who can balance patient care with leadership responsibilities. In this role, you’ll not only manage day-to-day patient interactions but also help guide our administrative team to ensure smooth operations, efficient scheduling, and an exceptional experience for every patient.
Your Responsibilities
- Oversee daily front office operations, including patient check-in/check-out, scheduling, and communications
- Support, mentor, and train front office staff, delegating tasks and ensuring consistency in service
- Monitor schedule flow to maximize provider availability and minimize patient wait times
- Ensure accurate entry of patient information, insurance verification, and consent forms
- Serve as the go-to resource for escalated patient concerns, addressing them with empathy and professionalism
- Collaborate with clinical and leadership teams to align patient coordination with practice goals
- Maintain a welcoming and organized reception area while upholding front office procedures and service standards
- Other responsibilities as needed
Your Background
- Proven experience in a dental or medical front office setting
- Demonstrated ability to lead or mentor team members in a fast-paced environment
- Strong communication, organizational, and multitasking skills
- Proficiency with dental practice management software and scheduling systems
- Knowledge of insurance verification and patient financial processes preferred
- Commitment to excellent patient service and a supportive team environment
- High school diploma or equivalent
Why You Should Join Our Team
A career with us means working alongside dental assistants, sterilization technicians, office managers, patient care coordinators, and more—all focused on exceptional care and outcomes. We value continuous learning, collaboration, and a culture where every team member can thrive both at work and outside of it.
Your Benefits & Perks:
- BCBS High Deductible & PPO Medical insurance Options
- VSP Vision Coverage
- Principal PPO Dental Insurance
- Complimentary Life Insurance Policy
- Short-term & Long-Term Disability
- Pet Insurance Coverage
- 401(k)
- HSA / FSA Account Access
- Identity Theft Protection
- Legal Services Package
- Hospital/Accident/Critical Care Coverage
- Paid Time Off
- Diverse and Inclusive Work Environment
- Strong culture of honesty and teamwork
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