Homeoffice AW Lead Management Inside Sales Agent at Renewal by Andersen

POSITION PURPOSE:This role entails taking inbound phone calls from homeowners inquiring about Andersen products and services with the goal of turning the inquiry into leads for Andersen and Renewal. This role also includes making outbound phone calls to homeowners in response to web leads to determine the best solution for the homeowner’s project and schedule appointments via a prescribed appointment setting process. PRIMARY RESPONSIBILITIES:• Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation. • Taking inbound phone calls and make outbound calls to customers inquiring about Andersen products and services. • Following communication “scripts” when handling different topics • Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner • Scheduling RbA appointments for replacement and remodeling lead inquiries • Learning how to listen for common objections and utilize sales training to overcome them • Meeting personal/team qualitative and quantitative performance targets• Entering data into CRM system and using Mitel phone system • Other duties as assigned by supervisor.  MUST HAVE QUALIFICATONS:• High School Diploma or equivalent• Previous experience in a customer service/sales role• Strong phone and verbal communication skills along with active listening• Integrity, teamwork, and problem-solving skills are essential for this role• Ability to multi-task and manage time effectively• Customer focused and adaptability to different personality types• Strong computer/data entry skills; detail oriented• Ability to work successfully in a remote work environment while adhering to job and customer expectations• High-speed internet, willingness to work varied shifts that change monthly Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $17.48-$26.22 plus incentives. Apply Now