Remote Install Project Manager at Renewal by Andersen

SUMMARY:Renewal by Andersen has an exciting opportunity for a Remote Install Project Manager to join the team in our Boston market! This individual will be conducting technical measurements remotely, from a home office or from the branch office. The position requires some evening & weekend work, as well as the ability to effectively use technology (including laptops and iPads).RESPONSIBILITIES:Accurately measure the dimensions and determine installation processes for windows and doors.Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products.Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process.Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.Determines installation labor duration and installation materials needed to successfully complete the job.Completes and submits required job files that are complete, correct and timely providing a quality handoff to internal customers.Communicates with installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.Approves any additional installation labor required to complete the job.Troubleshoots issues with installation crew on day of installation; this may include onsite support to the job.Work directly with homeowners to resolve installation process issues.Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents.Supports installation leadership on recruitment of installation sub-contractors.DIRECTION OF OTHERS:Provides direction to crews on job specifics and questions during installation.QUALIFICATIONS:High school diploma.A minimum of 5 years of work experience in the home improvement or other closely related field.Previous customer service experience, especially win/win problem solving, and conflict resolution skills required.Valid driver’s license and clean driving record.Strong written and verbal communication skills.Knowledge of applicable building codes and construction techniques.Previous work experience recruiting independent contractors.Ability to work in a team environment.Able to lift, push/pull, and carry at least 40lbs.Able to stand for at least 6 hours per day.Able to climb ladders, stairs, and kneel.SALARY INFORMATION: Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more information about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $75,328-112,992 plus incentive. Apply Now