One Stop Operator at Blue Mountain Action Council

REPORTS TO: BMAC CEO

SUPERVISES: N/A

POSITION TYPE: Part-time, nonexempt

SCHEDULE: Up to 60 hours/month, based on contract funding

This position is open until filled. We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Monday, October 6, 2025.

BENEFITS:

• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
• FlexibleTime Off (FTO): Available based on regularly scheduled work hours.
  
• Employee Assistance Program
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
  
  
• Workers Compensation: Comprehensive insurance provide

JOB SUMMARY: The One Stop Operator will be responsible for coordinating and facilitating integration of services among the designated Center, Affiliates, and Connection Sites across the nine-county region. Under the direction of the BMAC CEO and in coordination with the Eastern Washington Partnership Executive Director, the One Stop Operator will ensure service delivery aligns with the design, intent, and requirement of the Workforce Innovation and Opportunity Act (WIOA), the EWP Strategic Plan, Mission, Vision and Goals, and the area Memorandum of Understanding (MOU). This position requires deep knowledge of WIOA, workforce development systems, partner agencies, and labor market dynamics. The Operator will coordinate and facilitate collaboration between partners, operationalize the strategic plan goals, research and support innovation and quality improvement initiatives, and ensure customer-centered practices are embedded throughout the workforce system. 

Key Goals:

• Act as a liaison between service providers and the EWP to support collaboration
• Identify any areas that need improvement and suggest solutions to enhance program quality and numbers of individuals served
• Help the network identify areas for innovation or new funding opportunities
  
  

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to: 

• Operations
  • Serve as point of contact regarding One-Stop operations and initiatives, coordinating regular meetings as needed.
  • Evaluate WorkSource customer flows, recommend system adjustments to increase efficiencies, share best practices, and identify training needs for One-Stop Partners, as related to the provision of career services agreed to by the MOU.
  • Use Human Centered Design (HCD), LEAN, or other customer informed methodologies to ensure integrated service delivery model options meet the needs of local businesses and job seekers.
    
    
• Data Management & Reporting
  
  • Support, evaluate and measure system integration, quality improvement efforts, initiatives, and performance. 
  • Gather and assemble needed information to provide required system reports, and updates on new initiatives or quality improvement efforts to the Council.
  • Prepare and deliver required reports for the EWP Executive Director.
    
    
• Research, Analysis & Plan Development
  
  • Collect needed information to assess the current state of the regional system in relation to the expectations prescribed by state and federal WIOA laws and guidelines. 
  • Provide a current appraisal of the area one stop system operational status, capacity, and adherence to state/federal system requirements, including potential recommendations to address gaps or deficiencies.  
  • Work with system partners to develop processes and procedures to ensure partners have support to implement new initiatives, to standardize best practices and data collection, and ensure the highest level of customer service.
    
  • Explore opportunities for excellence and innovation in the delivery of workforce services, including by identifying new funding sources 
    Identify opportunities for improved service delivery or operation efficiencies.
    
  • Collaborate with the EWP Executive Director to develop and implement a plan to prioritize and address actions needed to fully realize WIOA system requirements and the goals defined in the MOU and area Strategic Plan
    
    
• Engagement & Partnerships
  
  • Collaborate with one-stop partner leadership to engage system customers to ensure clarity and understanding of their needs.
    
  • Foster strong working relationships among partners, stakeholders, and system leaders to achieve outcomes and contribute to building a culture of collegiality and ownership.
    
  • Facilitate coordination of one-stop service delivery and partner integration across Center, Affiliates, and Connection Sites.
    
  • Convene partners for planning, performance review and quality improvement initiatives.
    
  • Align disconnected partners and provide workforce solutions that meet real business needs including speaking the language of business, creating a common brand, increasing work and staff training on business engagement.
    
    
• Performs other related duties as assigned.
  

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• Bachelor's degree in Business Administration, Human Resources, Social Work, Communication, Personnel Management, Sociology, Guidance/Counseling, Public Administration, Education, Workforce Development, Psychology, Sociology, or Social Services’ related field; Master’s preferred.
  
• Three years of experience in workforce development, community-based organization, or other entity specializing in workforce development, employment, training, education, or related services.
  
  • Supervisory experience in employment training, education, or other related business.
    
  • Experience operating federal grants or complex programs.
    
  • Experience in project management and applying LEAN principles, including experience in building systems, measuring performance and customer satisfaction.
    
  • Project Management and Program Implementation experience strongly preferred.
    
• Bilingual/Bicultural (English/Spanish), strongly preferred.

Knowledge, Skills & Abilities

• Ability to provide excellent, culturally competent customer service and work well with staff, board of directors, and the community at large.  
  
• In depth knowledge of WIOA requirements, challenges, and implementation practices.
  
• Demonstrated experience with workforce development systems, partner entities, and labor market analysis.
  
• Skilled communicator and consensus builder with demonstrable success facilitating difficult conversations until achieving win-win outcomes. 
  
• Knowledge of the area system framework, partner entities, job seeker and employer customer needs, and labor market attributes of the nine-county area and its sub regional economies.
  
• Foundational knowledge of system performance requirements and ability to support the development of benchmarks.
  
• Knowledge and demonstrated experience in the application of quality improvement tools and processes based on LEAN and Human Centered Design principles.
  
• Proficiency in working with computer applications; experience with Microsoft Office, Teams, SharePoint, or other information systems preferred.
  
• Strong analytical, problem-solving, and planning skills with the proven ability to work in a self-directed manner, under pressure and tight deadlines. 
  
• Positively and actively contribute to BMAC’s core values of accountability; dignity; diversity, equity and inclusion; and spirit of service.

Certifications

• Certified Workforce Development Professional (CWDP) credential preferred.
• Valid driver’s license and satisfactory driving record at the time of hire.
• Must provide own vehicle for travel, and provide proof of current auto insurance. Mileage will be reimbursed according to the current IRS mileage rate.

WORK ENVIRONMENT & PHYSICAL DEMANTS: 

Here are examples of physical demands an individual must be able to perform to accomplish the essential functions of this job. Reasonable accommodations to help an individual with a disability perform the essential functions are available upon request.

• Typical office work requires the ability to lift, carry, push and pull objects up to 20 pounds.
  
• Job functions require sitting for extended periods, and may involve standing, stooping, kneeling, bending, lifting, walking, carrying, and reaching.
  
• Extensive wrist and hand movements required for keyboarding and use of office equipment.
  
• Ability to exchange information through active listening and verbal skills required.
  
• Ability to travel for business.
  
• Ability to work in remote setting when required.
  

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.