Sales Support Specialist at Ecolab
Ecolab · King of Prussia, United States Of America · Hybrid
- Professional
- Office in King of Prussia
Ecolab is looking for a Sales Support Specialist to provide critical support to our customers during the sales process. As a Sales Support Specialist, you will function as the liaison between our supply chain, sales and purchasing teams to answer customer questions and concerns while providing real-time assistance quickly and efficiently.
This is a hybrid role reporting to our Ecolab office in King of Prussia, PA.
What You Will Do:
- Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
- Responsible for managing orders through the entire life cycle (order entry to invoice).
- Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
- Arrange appropriate logistics when necessary, shipping and tracking.
- Proactively mitigate customer service issues and escalate to the Manager where appropriate.
- Be able to work in a fast-paced environment while handling high volume email communications.
- Be able to work collaboratively with a team and on your own.
Minimum Qualifications:
- Bachelor’s degree and 2 years of customer service, sales, or administrative experience or high school diploma/GED and 5 years of customer service, sales, or administrative experience
- Experience working with Microsoft Word, Excel, and Outlook
- Immigration sponsorship is not available for this position
Preferred Qualifications:
- Understanding of chemistry or other sciences
- Experience with SAP or other ERP systems
- Demonstrated ability to identify and implement process improvements
- Exceptional organizational and time management skills
- Be self-motivated, results oriented, and proactive
- Proven problem solving and analytical skills
- Ability to work independently, think critically and make decisions in a fast-paced environment
- Effective verbal and written communication skills
- Strong interpersonal, relationship building skills and experience working cross functionally with key business partners
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
