Clerk/Receptionist (SUP-SL60-001) at Bethany Care Society

We offer generous vacation and leave time, competitive salaries, benefits, retirement savings programs and top-ups for maternal leaves. We are committed to employee well-being and giving back to our community. We invest in our people because they are the reason for our success.

For more information, check out this video about Working at Bethany

About the Role

Under the leadership of the Site Administrator, you will be responsible for providing reception services in a courteous and professional manner. You are also responsible for basic accounting functions, assist with the day-to-day administrative duties of Bethany Sylvan Lake’s business office, and any special projects may arise.

What you Will Do:

Reporting to the Site Administrator, Sylvan Lake, in this role you will oversee the day-to-day operations of the Bethany Sylvan Lake team, ensuring the efficient and safe operations of the facility.

Individual responsibilities will fall under the following areas of focus.

Service Excellence: Accountable for the provision of Front Office and Reception to Bethany Care Center.

• Answers incoming calls, screens and directs calls for all departments and staff
• Proper disposal of confidential information ie: resident charts and files
• Provides non-confidential information and responds to general inquiries
• Greets customers/clients and provides information and direction in a pleasant and professional manner
• Responsible for incoming and outgoing mail: applying postage, sorting, date stamping and distributing on a daily basis
• Ships, arranges for courier services and receives materials on behalf of BCS departments as required
• Screens and relays email messages from designated email accounts
• Maintains front office equipment, and troubleshoots as required
• Types letters and performs administrative tasks as requested
• Managing all resident accounts for Sylvan Lake
• Reconciling resident cash box and completing bank deposits as needed
• Creating monthly statements for Sylvan Lake residents
• Creating and posting Pre-Authorized Payments monthly
• Monitoring overdue accounts and updating spreadsheet
• Updating DLIP database
• Manage and provide foot care schedule twice a week
• Inputting resident financial information into Point Click Care

Leadership: Accountable for providing support and participating as an active member of the BCS administrative team

• Positively engages in a collaborative team environment with respect to others ideas and contributions
• Demonstrates support for and positively represents the BCS in all related matters; interacts professionally and maintains positive relations with internal and external clients

Team Work: Cares for and works cooperatively with others as an effective team member

• Regularly attends and takes minutes in meetings as required
• Contributes ideas and supports the decisions and processes developed by the team
• Supports Administrative Assistant, Clinical Educator, Social Worker, Care Service Manager and care team through timely completion of assigned tasks

Pro-active Learner: Demonstrates the vision and values of Bethany and lives out the mission of Creating Caring Communities

• Understands, follows and applies all Bethany Standards of Conduct.
• Attends and actively participates in education opportunities, health and safety training and safe equipment operation training as required.
• Collaborates, communicates and shares knowledge and learning experiences with co-workers.
• Demonstrates commitment to learning new skills, and actively participates in workplace projects.

Safety: Contributes to a safe environment for residents, the team and self by understanding and adhering to safety guidelines and practices at all times

• Identifies and mitigates unsafe conditions in the work environment, including immediate reporting of any unsafe conditions.
• Strong knowledge of body mechanics and proper lifting techniques.
• Utilizes the reporting process for Employee Injury and Hazardous conditions and resident unusual occurrences.
• Participates in fire drills and understands fire, WHMIS, MSIP and general safety procedures.

Qualifications:

As the ideal candidate, you will have:

• A minimum of a grade 12 diploma. A certificate or diploma in office administration or related education required.
• Unit clerk certificate will be considered an asset.
• Good understanding of entry level financial activities.
• Strong computer and data entry skills and experience, including proficiency with Microsoft Office Suite.
• Excellent keyboarding skills.
• Strong verbal and written communication skills.

Position Information:

• Posting Number: 25-9271
• Position Number: SUP-SL60-001
• Location: Bethany Sylvan Lake
• Classification: Receptionist/Clerk
• FTE: 0.62
• Union: Non-Union
• Position Type: Temporary Part-Time (Until March 31, 2026 with possibility of being extended)
• Position Start Date: October 1, 2025
• Posting End Date: Once filled
• Shift and Hours of work : 4 days per week (Alternates Mon-Thurs and Tuesdays-Friday (08:30-15:30)