Manager at Boots UK

Closing date: October 10th, 2025

Location: Nottingham

Contract: Full-time, Permanent

Recruitment Partner: Daniel White, [email protected]

About the role:

Welcome to the Central Pharmacy Operations Team – a dynamic group at the heart of Boots Pharmacy & Healthcare business. We ensure our stores, colleagues, and business have the tools, guidance, and support needed to ensure compliance with our contractual obligations and meet our customers' needs across the UK.

As Pharmacy Operations Manager, you'll report to the Head of Central Pharmacy Operations and lead a team of Operations Leads and Assistants. You'll be responsible for translating business strategy into effective operational delivery, ensuring compliance, consistency, and continuous improvement across our pharmacy network.

Tasks and key responsibilities of the role:

· Lead and manage a team of Operations Leads and Assistants, providing coaching and performance oversight.

· Oversee the planning of our stores teams' pharmacy activity, communications, and engagement.

· Support our pharmacy teams through management of the Pharmacy Operations mailbox and Viva Engage community.

· Develop and maintain operational frameworks and standards.

· Act as a senior liaison for internal and external stakeholders, including the NHS.

· Monitor KPIs and use data to drive improvements.

· Support team development and succession planning.

· Collaborate with cross-functional teams (e.g., IT, HR, L&D, PMO) to support the pilot and rollout of new services and systems.

· Represent Pharmacy Operations in strategic forums and governance meetings
 

What you'll need to have:

· Experience in pharmacy operations.

· Proven track record of managing teams and delivering complex projects.

· Strong understanding of regulatory and compliance requirements in pharmacy.

· Strategic planning and execution capabilities.

· Leadership and team development.

· Advanced communication and stakeholder management.

· Strong analytical and decision-making skills.

· Proficiency in Microsoft Office and project management tools.
 

It would be great if you also have:

· Project management experience.

· Experience working with NHS and regulatory bodies.

· Ability to coach, develop talent, and handle difficult conversations.

· Resilience and adaptability in a fast-paced environment.

Why Boots:

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Our benefits:

· Boots Retirement Savings Plan

· Discretionary annual bonus

· Generous employee discounts

· Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

· Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.

· Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
 

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. (Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate)
 

What's next:

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you'll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.