Office Associate Water Department at Town of Normal, IL
Town of Normal, IL · Normal, United States Of America · Onsite
- Junior
- Office in Normal
About the Department
The starting salary is currently $45,931 to $54,035 depending upon qualifications. The full salary range is $45,931 to $73,041.
Water Department
Water Department
The Town of Normal Water Department is seeking applicants who are passionate about serving the community to join their team in the Office Associate role. This is highly responsible work which consists of varied office support duties supplemented by some technical work. This position reports to the Water Director and directly supports that position. This position performs the preparation and sending of utility bills and is responsible for organizing and maintaining all filing systems within the Water Department. The nature of the work is such that an employee frequently has considerable independence of action in the disposition of routine work matters, in giving information, and in other public contact work. Significant attention to detail is required. The Town of Normal values customer service, and strong interactional skills are key to success in this position.
Position Duties
- Performs office support duties for the Department.
- Fills out and routes work orders as needed.
- Scans and files documents for records retention, complying with all legal and organizational record retention policies and practices.
- Frequently gives and receives information from customers over the telephone.
- Reviews meter charge calculations and makes required changes and notations prior to printing of bills.
- Prepares and mails final bills and accommodates customer billing requests.
- Receives all complaints and questions from customers concerning their accounts and takes appropriate action explaining charges.
- Performs other duties as assigned.
Minimum Qualifications
- Must possess strong verbal and written communications skills.
- Must have considerable knowledge of modern office equipment and procedures, including Microsoft Office suite.
- Ability to prepare effective correspondence on routine matters and to perform routine office management details without supervision.
- Ability to learn water main tap-on and code compliance areas.
- Ability to establish and maintain effective working relationships with the employees and the general public and to deal with public relations problems courteously and tactfully.
- Knowledge of general accounting procedures and practices.
Other Qualifications
Graduation from high school or equivalent, some experience in performing progressively responsible clerical work, supplemented by general business experience is preferred. Experience in serving municipal customers is useful, or any other training and experience which provides the required knowledge, skills and abilities to successfully perform the job requirements.
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