Coordinator, Admissions Systems at Caldwell University

Coordinator, Admissions Systems

Reporting to the Director, Undergraduate Admissions, this role will serve as the primary administrator for the Salesforce (JRM/TargetX) Customer Relationship Management (CRM) System used in the recruitment and admission of prospective students. Job duties include, but are not limited to: 

• Configuring, updating, maintaining, and troubleshooting all functions within the system, such as applications, web forms, events, rules, reports, and portals.

• Monitoring and ensuring the integrity of system data.

• Running weekly, monthly, and on-request statistical reports for the Enrollment Management division.

• Running data lists for multiple electronic communications, both internally and through CU marketing consultants; provides data lists for print mailings.

• Manages the coding and tracking of students through the admissions life cycle (prospect/applicant/enrollment); uses data to assist in the review and analysis of recruitment results and strategies.

• Conducting training for staff who are users of the CRM. 

• Managing  workflows and processes within the CRM.

• Working internally with other offices and third-party vendors to transfer and integrate data resources between platforms and systems.

• Following and promoting best practices.

Candidate must have knowledge equivalent to a Bachelor's degree. Prior experience using Salesforce or CRM and an understanding of relational databases are expected.  Occasional evenings and weekends may be required. 

To apply:

Caldwell University is committed to recruiting and retaining faculty, staff and students who will further the traditions, goals and core values of the University in support of our Catholic Dominican mission, vision, and strategic plan. Caldwell seeks employees who are committed to contributing to an energetic welcoming atmosphere.

Caldwell University is a private, Catholic coed four-year university with a strong liberal arts core curriculum that enhances critical thinking and analytical reasoning. Caldwell offers 36 undergraduate and 31 graduate programs, including doctoral, master’s, certificate, and certification programs, as well as online and distance learning options that prepare students for today’s global marketplace. The university has 15 NCAA Division II athletic teams and numerous clubs, fraternities, sororities, and activities on a beautiful 70-acre campus located in the suburbs of Caldwell, New Jersey. Caldwell was founded by the Sisters of Saint Dominic of Caldwell. Its core values of respect, integrity, community, and excellence influence academic and campus life. For more information about Caldwell University, visit caldwell.edu.

Caldwell University is an Equal Opportunity Employer.

Caldwell University offers a comprehensive benefit program to all full-time employees that includes:

• Health Coverage: Medical insurance, dental insurance, and vision plan

• Life Insurance: Employer-paid life insurance

• Short-term and Long-term disability insurance

• Retirement Savings: 403(b) defined contribution retirement annuity plan and a supplemental retirement annuity plan

• Generous Paid Time Off: Personal days, vacation days, and sick leave. Paid holidays and summer Fridays off.

• Tuition Remission: An attractive tuition remission policy for employees and their dependents

• Tuition Exchange Scholarship Opportunities through CIC and the Tuition Exchange for up to full tuition at hundreds of participating colleges and universities.

• Additional Perks: Employee Assistance Program (EAP), Flexible Spending plan and more

For details, go to https://www.caldwell.edu/hr/employee-benefits/

Caldwell University is an Equal Opportunity Employer.