Permit Technician at Pueblo County, CO

About the Department

Provides customer support to the public in applying for various permits and/or licenses. Reviews applications for accuracy, completeness, and compliance with local, state, and federal rules and regulations. Tracks issues with internal and external processes and assists in developing solutions for those issues.

****THIS POSTING MAY BE USED TO FILL MULTIPLE OPENINGS****

Position Duties

• Provides customer service and assistance by listening to citizens' needs, identifying concerns and/or problems, providing appropriate information, and routing citizens to the applicable office.
• Processes permit and license applications, reviews technical, legal, and commercial documentation for accuracy and consistency, assesses fees, and explains County regulations and State statutes.
• Tracks programming and process issues and reports to supervisor; assists in advising solutions for issues in the permitting and licensing process.
• Assists, educates, and trains applicants on how to apply for permits/licenses. Assists applicants in navigating the online portal, permitting process, and various application processes, as well as explaining procedures and other requirements to developers and the public.
• Informs and maintains contact with various Local, State, and Federal entities that impact permitting and licensing.
• Identifies methods and resources to assist customers by creating process workflow documents and informational documentation for internal/external use.
• Maintains various spreadsheets and databases. Tracks personal and business information for license holders and Pueblo County. Regularly updates county departments on the status of spreadsheets and databases as needed.
• Prepares standardized and original documents and forms; composes original letters and written responses upon request.
• Coordinates and problem-solves with County staff to assist constituents and internal stakeholders.
• Establishes and maintains effective and cooperative working relationships with all levels of internal and/or external stakeholders.
• Ensures department records and reports are properly maintained; processes operating records and data, maintains accounts, records, and statistical data, including compiling data for summaries and reports.
• Maintains clear, concise, and informative contact with direct supervisor; ensures supervisor is aware of any potential issues that may arise and may need to be addressed at an elevated level.
• Maintains office filing systems, files, and records; assembles information upon request.
• Process purchase orders, invoices, vouchers, purchasing cards, fuel cards, personnel requisitions, and maintenance requests.
• Meeting management, to include creating agendas and taking minutes.
• Performs additional tasks as assigned, including filling in for other staff as necessary and/or required.

Minimum Qualifications

REQUIRED EDUCATION:

• High School Diploma or GED Equivalency.

PREFERRED QUALIFICATIONS: 

•  Associates’s Degree in construction management, planning, public administration, business administration, or a related field.
• Minimum of three (3) years or more experience Permitting, Planning, Licensing, or other relevant field.
• Notary Public Certificate within 6 months of hire.

REQUIRED CERTIFICATE:

• Permit Technician Certificate from ICC - International Code Council within 1 year of hire.

SPECIAL REQUIREMENTS: 

• Must successfully pass a background check. 

Other Qualifications

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous Vacation and Sick Leave Accrual
• Remote & Hybrid working opportunities
• County Retirement Program
• Autonomy to grow and find your career path with supportive leadership
• Truly inclusive and diverse environment
• Fitness Center (Historic Pueblo Courthouse Building)
• May be eligible for up to 12-weeks Paid Parental Leave Benefits (full-time employees)