- Office in East Syracuse
United Radio is an employee-centric organization. We are building a team of people who share core values of positivity, exceptional work ethic and a commitment to working smarter to get the job done. With over 100 years in the industry with a reputation for technical expertise and the ability to offer customized solutions, United Radio delivers a variety of applications across a diverse mix of over 40 end markets in the US. United Radio’s headquarters are in Syracuse, NY with a secondary location in Peachtree City, Georgia.
Summary
The Warranty Admin processes and bills warranty claims. Ensure proper tag-in and billing of over the counter and shipped in products. Make collection calls on delinquent accounts.
Full-time, Monday-Friday, 8:30am-5:30pm, $17-$19 an hour
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Processes warranty claims for numerous manufacturers.
- Posts invoices for various components/manufacturers.
- Bills various manufacturers monthly.
- Prepares inter-office paperwork and mail.
- Greet customers at the front counter with a positive, professional attitude.
- Assists customers with their individual needs; tags-in equipment for repair, retrieves units for pick-up, collects payment for repairs, and tracks packages.
- Delivers relevant equipment to appropriate departments.
- Make collections calls on delinquent accounts.
- Review and report overdue manufacturer and individual accounts.
- Monitor customer contact.
- Develop plan for continuous cycle to follow up on delinquent accounts.
- Comply with United Radio's policies and procedures, and quality systems.
- Promote and adhere to the United Radio Core Values
- Performs related duties as requested.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or experience
High school diploma or general education degree (GED) and customer service experience.
Required Skills/Abilities
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Basic knowledge of the Microsoft Office Suite or similar software.
- Basic understanding of mathematical concepts.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Ability and desire to learn new skills.
- Detail oriented.
- Ability to work independently as well as with a team.
- Prioritize duties and responsibilities appropriately.
- The ability to type 35 WPM with 0 errors.
Total compensation for this role is market competitive. The anticipated hourly pay range for this position based out of Syracuse, NY is estimated to be between $17.00-$19.00. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. United Radio offers competitive compensation to all of its employees as well as comprehensive benefits which include Medical, Dental, 401k, Paid-Time-Off, Holiday pay, and much more.United Radio is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.
