Referral Intake & Scheduling Specialist at Texas Regional Physicians
Texas Regional Physicians · Houston, United States Of America · Onsite
- Professional
- Office in Houston
Description
About Us
At Texas Regional Physicians, we are committed to providing compassionate, high-quality care for our patients while supporting our physicians, attorneys, and referral partners. We are seeking a dependable and detail-oriented Referral Intake & Scheduling Specialist to join our Scheduling and Insurance team. This is a high-volume position that requires accuracy, efficiency, professionalism, and compassion.
What You’ll Do
- Process incoming referrals, create patient charts, and route documents to the appropriate department.
- Coordinate consultations, assign cases to the scheduling team, personally schedule patients when needed.
- Communicate with attorneys to obtain Letters of Protection (LOPs) and approvals for recommended treatments.
- Verify insurance eligibility, benefits, and authorizations for personal injury and insured patients.
- Manage email correspondence via the referral and scheduling inboxes.
- Support the scheduling and insurance teams by assisting with high-volume cases, urgent approvals, and cross-coverage as needed.
Requirements
- 2+ years of experience in a medical office, scheduling, or insurance verification role.
- Knowledge of medical terminology, ICD/CPT coding, and personal injury workflows preferred.
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication skills with professional phone/email etiquette.
- Ability to multitask, work independently, and thrive in a high-volume environment.
- Must be HIPAA-compliant and maintain strict confidentiality.
Preferred Qualities
- A compassionate and patient-first mindset.
- Self-sufficient, reliable, and able to complete tasks without micromanagement.
- Team player who is willing to cross-train and support multiple departments.
- Positive attitude that uplifts team morale and fosters collaboration.
- Adaptable and dependable when priorities shift in a fast-paced environment.
Why Join Us
- Competitive pay with growth opportunities.
- Comprehensive benefits: medical, dental, vision, 401k, and paid time off.
- Supportive, team-oriented environment.
- Opportunity to cross-train and expand skills in multiple areas of scheduling and insurance.
