Tech Support Analyst at Accenture
Accenture · Seattle, United States Of America · Onsite
- Professional
- Office in Seattle
Even technology companies need tech support. You know, someone to keep things running smoothly - both behind-the-scenes and customer facing. This is where you come in. The backbone to our backbone. Our Technology team is looking for a rock star Desktop Support Analyst to provide high value services to our customers, adding value and efficiency in their use of technology. We find the right solutions and enable high performance.
At Accenture we’ve created amazing spaces called Solution Bars where customers can find a team of IT support advisors - a one-stop shop to find the answers you are looking for.
We envision, advise, fix, train, create, innovate, and collaborate with hyper speed and scale. The driving force behind it all? Our people.
A day in the life
Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services. This role is based out of Seattle, Washington with work in Kirkland and Redmond when needed
Working with a team of motivated and engaged super technologists, driving high performance and morale.
Support in areas of incidents, and high value services with a focus on customer experience
Building authentic, positive, trust-based relationships with all key-stakeholders
Become the Technology Services customer champion in all respects to deliver customer excellence
Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary
Supporting projects and initiatives that impact large groups of people across the US.
Your journey at Accenture is premised on continually learning and growing - technically, personally and professionally.
Embracing, supporting and cultivating the diversity that knits our teams together. We are powered by our diversity.
Does this describe you?
You have a minimum 1+ year of experience as a desktop support professional in a predominately Windows environment – Apple experience is a plus
You have hands-on experience with meeting support including MS Teams, MTR’s, Cyviz and Cisco.
High School Diploma or GED
Professional Experience:
You are positive, engaging with a strong passion for customer and technology excellence
You love innovation, driving change and challenges
You have a passion and experience collaborating and relationship building
You have a desire to support projects and initiatives that impact large groups of people across your region
About our environment
85% Windows based machines including Dell, HP and Lenovo
MS Suite of apps including O365, Teams, Sharepoint, Outlook
Microsoft
Surface hubs, Cyviz, Microsoft Teams Rooms
ServiceNow ticket tracking
Like What You See?
If we just described you, please continue to our application process and tell us more about yourself. We look forward to getting to know you better soon!
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $21.97 to $49.57
Colorado $21.97 to $42.84
District of Columbia $23.37 to $45.63
Illinois $20.34 to $42.84
Minnesota $21.97 to $42.84
Maryland $21.97 to $42.84
New York/New Jersey $20.34 to $49.57
Washington $23.37 to $45.63
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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