Vice President, Loan Servicing at Securityplus Federal Credit Union

Description

About Securityplus Federal Credit Union:
 

At Securityplus Federal Credit Union, we’re more than just a financial institution—we’re a community dedicated to empowering people with financial security and being our members’ first choice. With a mission of building lasting relationships and ensuring that households in our communities are financially healthy, we always put our members first. Our culture is driven by our values—Collaboration, Agility, Respect, Excellence, and Spirit—which guide how we work, lead, and serve.

We’re a forward-thinking team that’s not afraid to innovate, embrace change, and bring positivity and passion into everything we do. If you’re ready to help us grow, strengthen connections, and transform how we serve our members, you might be the person we’re looking for.

About this Role: 

Are you ready to lead and transform the future of loan servicing at Securityplus? We’re looking for a Vice President, Loan Servicing to drive strategy, elevate member experience, and ensure operational excellence across our loan portfolios. Reporting to the Chief Lending Officer (CLO), you will oversee all aspects of commercial, residential, and consumer loan servicing—managing both performing and non-performing loans with a focus on compliance, efficiency, and member service.

In this role, you’ll be responsible for loan portfolio reporting, lien and title administration, escrow account management, and tax document preparation, while ensuring the credit union remains compliant with all regulatory requirements. You’ll lead with vision—balancing risk management with service innovation—and inspire your team to deliver consistent, high-quality results that protect the credit union and strengthen our members’ financial well-being.

If you have a passion for lending, operational leadership, and creating member-focused solutions that foster financial security, this is your opportunity to make a lasting impact and shape the servicing future of Securityplus Federal Credit Union.

Requirements

In this full-time non-exempt role, you’ll be responsible for:

Strategic Lending Leadership & Growth

You will lead all facets of consumer and indirect lending operations, from origination through servicing, with a focus on credit quality, yield, and profitability. This includes developing and executing lending strategies that balance risk with growth, ensuring policies and procedures align with organizational goals and regulatory requirements. By monitoring market conditions, competitor trends, and member needs, you will identify opportunities for new products, pricing strategies, and channel expansion. Partnering with senior leadership, you will integrate lending goals into the broader business strategy and contribute to long-term success.

Consumer Lending Operations & Compliance
You will oversee the entire loan lifecycle—including underwriting, decision-making, funding, servicing, documentation, and post-closing quality control—to ensure efficiency, consistency, and compliance. As the primary liaison with auditors, examiners, and legal counsel, you will ensure adherence to state and federal regulations through timely reporting and follow-up. You will establish and maintain internal controls, policies, and procedures that safeguard credit union assets while driving operational excellence. Additionally, you will manage loan origination systems and vendor relationships, performing due diligence and risk assessments to ensure compliance and operational integrity.

Indirect Lending & Dealer Partnerships
You will build and sustain strong dealer relationships to diversify originations and expand indirect lending opportunities. You will track performance, compliance, and profitability, and strengthen partnerships. You will promote the credit union’s values through training and service excellence—ultimately driving indirect penetration, member conversion, and cross-sell opportunities.

Performance Management & Reporting
You will manage the lending pipeline to ensure timely and accurate loan processing in line with service-level expectations. This includes monitoring approval rates, turnaround times, look-to-book ratios, yield, and overall profitability. You will also compile and present monthly departmental reports that provide leadership with actionable insights and support sound decision-making.

Team Leadership & Staff Development
You will lead a team of originators, underwriters, servicers, and processors by fostering a culture of accountability, compliance, and continuous improvement. Through hiring, coaching, and mentoring, you will ensure that staff are engaged, motivated, and well-trained. You will communicate organizational updates and initiatives clearly and consistently, while equipping employees with the tools, training, and guidance they need to excel. By investing in your team’s development, you will build future leaders and enhance service delivery.

Risk Management & Quality Assurance
You will design and enforce quality control processes that maintain high standards in documentation, lien perfection, credit reporting, and collateral management. Regular audits and assessments will allow you to evaluate effectiveness, identify risks, and recommend process improvements. In addition, you will manage GAP, Credit Life & Disability, and Collateral Protection programs, ensuring compliance and profitability while protecting both members and the credit union.

What You’ll Bring to the Table:

Bachelor’s degree in business, finance, accounting, or related field required. Master’s degree or MBA preferred.

8+ years of progressive experience in loan servicing, lending operations, or collections, with demonstrated success in leading teams, driving operational efficiency, and implementing process improvements.

Hands-on experience with loan servicing through the FiServ DNA core system in a secondary market-driven lending environment. Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook).

Strong understanding of federal and state laws and regulations applicable to credit unions and financial services.

Excellent verbal, written, and telephone communication skills.

Strong interpersonal skills to build positive relationships with members and peers.

Ability to prioritize tasks, manage time efficiently, and adapt to new information.

Basic understanding of government laws and regulations applicable to credit unions and financial services.

Self-motivated with a drive to achieve performance goals and promote continuous learning.

Why You’ll Love Working at Securityplus:

Mission-Driven Organization:

You’ll be part of a credit union that’s all about helping our members and communities thrive.

Competitive Salary & Benefits Package:

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus and monthly incentives.

Opportunities for Career Growth

We value internal development and offer opportunities for career progression into new roles and other departments.

Work-Life Balance:

We believe in work/life balance. No burnout allowed here!

Culture of Fun and Collaboration:
No egos, no endless meetings—just a team of passionate people who genuinely love working together to make a positive difference.

Reasonable Accommodations Statement 

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200.

Physical Demands and Work Environment 

This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Employment Opportunity

Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

At-Will Statement

Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.