Referral Specialist I/II - EngageCONNECT at EngageMED Inc

Description

Position: Appointment Referral Coordinator  

Department: Clinical 

FLSA Status: Non-Exempt

Reports To: Scheduling Supervisor 

JOB DESCRIPTION

JOB SUMMARY:

Under the direction of the Scheduling Supervisor, the Appointment Referral Coordinator is responsible for coordinating and scheduling new patient appointments by phone and fax from referring physicians’ offices.

Supervisory Responsibilities:

· None 

Safety Sensitive Role: 

· Yes 

Duties/Responsibilities: 

· Provides initial contact for referring physicians’ offices to schedule new patient appointments.

· Receives patient records via fax or email for review prior to scheduling appointment.

· Put appointments on appointment book, notify patient and referring physician’s office of time and date.

· Prepares patient paperwork and instructions.

· Mails out new patient packets.

· Answers phone calls and instant messaging regarding new patient appointments.

Required Skills/Abilities: 

· Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals. 

· Service Orientation: desire to serve and focus one's efforts on discovering and meeting the needs of internal and external customers. 

· Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results. 

· Learning and Growth: has a commitment to continuous professional and organizational learning.

· Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

· Must exhibit courtesy and patience. 

· Good computer skills using a medical management application. 

· Possess a strong work ethic and a high level of professionalism. 

Education and Experience: 

· High school diploma or equivalent required.  

· 1 - 2+ years of experience in a same or similar role preferred. 

Physical Requirements:  

· Prolonged periods of sitting at a desk and working on a computer. 

· Requires good dexterity and range of motion. 

· Must be able to lift up to 50 pounds at times. 

Disclaimers 

· This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. 

· Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.