Referral Specialist I/II - EngageCONNECT bei EngageMED Inc
EngageMED Inc · North Little Rock, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in North Little Rock
Description
Position: Appointment Referral Coordinator
Department: Clinical
FLSA Status: Non-Exempt
Reports To: Scheduling Supervisor
JOB DESCRIPTION
JOB SUMMARY:
Under the direction of the Scheduling Supervisor, the Appointment Referral Coordinator is responsible for coordinating and scheduling new patient appointments by phone and fax from referring physicians’ offices.
Supervisory Responsibilities:
· None
Safety Sensitive Role:
· Yes
Duties/Responsibilities:
· Provides initial contact for referring physicians’ offices to schedule new patient appointments.
· Receives patient records via fax or email for review prior to scheduling appointment.
· Put appointments on appointment book, notify patient and referring physician’s office of time and date.
· Prepares patient paperwork and instructions.
· Mails out new patient packets.
· Answers phone calls and instant messaging regarding new patient appointments.
Required Skills/Abilities:
· Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
· Service Orientation: desire to serve and focus one's efforts on discovering and meeting the needs of internal and external customers.
· Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
· Learning and Growth: has a commitment to continuous professional and organizational learning.
· Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
· Must exhibit courtesy and patience.
· Good computer skills using a medical management application.
· Possess a strong work ethic and a high level of professionalism.
Education and Experience:
· High school diploma or equivalent required.
· 1 - 2+ years of experience in a same or similar role preferred.
Physical Requirements:
· Prolonged periods of sitting at a desk and working on a computer.
· Requires good dexterity and range of motion.
· Must be able to lift up to 50 pounds at times.
Disclaimers
· This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
· Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.