Senior Retail Operations Manager - Charlotte at Neiman Marcus Group

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role 

As Senior Manager of Retail Performance and Store Operations, you will manage resources and uphold operational performance to support and maximize sales and profitability. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site in the assigned store and will report to the Store General Manager.

What You'll Do 

• Oversee the daily exception of all store operations
• Inbound and Outbound and accurate order fulfillment
• Support merchandise price changes
• Manage expenses to guide profitability
• Manage non-payroll and payroll expenses including labor, scheduling, and staffing
• Flex resources, processes, and behaviors to maximize operational efficiency
• Directly manage performance of Sales Support Managers and Loss Prevention Leaders
• Responsible for store inventory accuracy and process 

What You Bring 

• 7+ years of experience, luxury retail fashion experience
• History of leading, motivating, and coaching teams
• In-depth knowledge of profit and loss management
• Microsoft Office Suite proficient
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Schedule will include evenings, weekends, and holidays 

%3Ch1 style=%22font-family: Times New Roman;%22%3E%3Cstrong%3E%3Cspan style=%22font-size: 18px;%22%3EInclusive Benefits%26nbsp;%3Cbr%3E%3C/span%3E%3C/strong%3E%3C/h1%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3EWe offer an inclusive and comprehensive range of benefits to our valued associates, including: %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3EMedical, Dental, Vision Benefits%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3EDisability Benefits%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3EPaid Parental Leave, Paid Family Leave, and Adoption Support %26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3EPaid Time Off%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3ERetirement Savings Plan (401K) and Life Insurance %26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3EFinancial Solutions%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3ENMG Associates Core Discount of 30%%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3EPersonal and Professional Development Opportunities %26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: %27times new roman%27, times, serif;%22%3EFor more information, please click %26ldquo;Our Benefits%26rdquo; section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Ch1 style=%22font-family: Times New Roman;%22%3E%3Cstrong%3E%3Cspan style=%22font-size: 18px;%22%3EAbout Neiman Marcus Group%26nbsp;%26nbsp;%3C/span%3E%3C/strong%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3C/span%3E%3C/h1%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-size: 16px;%22%3EAs one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world%27s most desirable brand partners, we%27re delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-size: 16px;%22%3EOur legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-size: 16px;%22%3EWe are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 16px;%22%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-size: 16px;%22%3EWe are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [email protected].%26nbsp;%3C/span%3E%3C/p%3E Apply Now