- Professional
- Office in Philadelphia
Job Title: Environmental Services (EVS) Manager
Department: Environmental Services
Reports To: Director of Operations
Employment Type: Full-Time
Benefits:
Medical, Vision, Dental & Prescription Coverage
Employee Assistance Program (EAP)
401(k) Retirement Plan
Compensation:
Annual Salary $65,000.
Weekly Pay
Position Summary
The EVS Manager is responsible for overseeing daily operations of the Environmental Services team to ensure a safe, clean, and sanitary environment. This role requires balancing employee supervision with strong client communication, ensuring client needs are consistently met while maintaining compliance with company standards, regulatory requirements, and safety guidelines.
Key Responsibilities
Staff Supervision
Manage, train, and support EVS employees.
Ensure proper staffing, scheduling, and adherence to company policies.
Customer Communication
Serve as the primary point of contact for clients.
Address concerns promptly and ensure expectations for cleanliness and service are consistently met.
Service Excellence
Monitor cleaning and sanitation services for quality.
Implement improvements to meet client satisfaction and compliance standards.
Discipline & Employee Relations
Conduct coaching sessions and issue corrective actions.
Enforce progressive discipline per company policies and labor laws.
Training & Safety Compliance
Ensure staff adhere to infection control, OSHA, and safety protocols.
Provide ongoing training in best practices for environmental services.
Operational Oversight
Monitor supply usage, manage inventory, and ensure proper use of equipment.
Problem-Solving
Quickly identify and resolve issues affecting service delivery or staff performance.
Collaboration
Partner with HR, Operations, and facility leadership to align staffing, performance management, and client service initiatives.
Reporting
Maintain records on staffing, disciplinary actions, inspections, and client feedback.
Provide reports to leadership as required.
Qualifications
Bachelor’s degree in Business, Environmental Services, or related field (preferred, not required).
3–5 years of supervisory or management experience in Environmental Services, Healthcare, Hospitality, or Facilities Management.
Strong knowledge of infection prevention, cleaning protocols, and safety standards.
Excellent leadership, communication, and conflict resolution skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite and workforce management systems.
Core Competencies
Leadership & Staff Development
Customer Service & Client Relations
Discipline & Conflict Resolution
Operational Efficiency & Quality Control
Compliance with Safety & Regulatory Standards
Professional Communication & Accountability
