Planned Parenthood of Central & Western New York - Patient Care Assistant (RPT) at Planned Parenthood of Central & Western New York

Patient In-Take Process 

• Independently handles the intake process by determining the reason for visit and assisting the patient with the completion of forms, releases, etc. 
• Clearly and accurately records data in the Electronic Health Record including vital signs and medical/family/social history? 
• Performs routine tests, including but not limited to; urine pregnancy tests, HIV tests, blood draws, urine specimen collection and urine dips, as ordered by the provider? 
• Assists the Clinician, as requested, in the exam room by providing patient support, basic education about reproductive health care, birth control, STI’s, etc.? 
• Handles all other support functions required for an organized, smooth running health center? 
• Supports other members of the health center team by attending and participating in staff meetings. May assist with training of new staff or attending training workshops as required  
• Responsible for opening and closing exam rooms according to written procedures.? 
• Shows respect to patients and co-workers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as ethnicity, race, gender, creed and sexual orientation.? 
• Works on other projects as assigned by the Health Center Manager, Nurse or Director of Health Center Operations? 
• Participates in the annual update of all reference materials used in the health center to ensure accuracy and consistency in accordance with PPFA Medical Standards and Guidelines? 
• Participates in programs to ensure that cross training occurs leading to support of all health center programs/services? 
• Accepts individual and joint responsibility for, participates in, and works to achieve productivity, customer service, and capacity goals as set by PPCWNY? 

Patient Services Support 

• Prepares specimens for lab pick-up 
• Assists in preparation, set-up, breakdown, cleaning and storage of all patient service rooms, supplies, equipment, and documentation daily  
• Assists in surgical abortion service areas such as products of conception, recovery room, procedure room support, etc.?? 
• Provides comfort measures, counseling, birth control/STI information, and follow-up appointment scheduling as needed? 
• Provides information on reproductive health issues and when needed?assists with patient referrals, phone calls, reports, and follow-up as directed within the protocol guidelines of PPCWNY? 
• Performs POC duties per policy and procedure? 
• Expected to travel to other sites as needed? 
• Participates in affiliate initiatives? 

Other Accountability Activities 

• Fax/scan charts and paperwork as directed 
• Copy, locate charts, mail and complete appropriate forms 
• Other clerical duties as assigned? 
• Conduct monthly inventory and ordering of supplies as required  
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs  

Education 

• High School Diploma or GED preferred 

Certificates, Licenses, Registrations 

• CNA or Medical Assistant certification desired 

Experience 

• 1-2 years of experience in healthcare setting or an equivalent combination of education & experience

Knowledge, Skills, & Abilities 

• Must have excellent communication skills (verbal and written), be able to work a flexible schedule, and travel to multiple sites, as needed?? 
• Ability to work effectively and cooperatively with staff; ability to work in a fast-paced environment; able to juggle multiple priorities a must  
• Computer skills basic Microsoft office, email and use of Electronic Health Records strongly preferred? 
• Must be able to work a flexible schedule, and travel to multiple sites, as needed?? 
• Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked? 
• A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing to the goals of PPCWNY is essential? 

Working Conditions 

• Standard health center and office environment? 
• Well-lit/ventilated? 

Physical Requirements? 

• Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation? 
• Ability to travel to all agency locations as assigned? 
• Ability to lift 25 pounds with or without an accommodation 
• May experience visual fatigue working at computer with potential extended periods of sitting